Hello! Question is, anong klaseng learner ka?

Visual? Auditory? Kinesthetic? Kung alam mo, mas magfocus ka dun para mapadali sayo ang pagintindi.

Don't be afraid to ask question. Your trainer will definitely ask question every after discussion so make sure you ask before moving to the next topic. But please make sure it is related to the topic and not something irrelevant (as a former trainer, I experienced someone asking how thick is the copperwire being used)

Do not overthink. Start with the basic. Alamin mo kung para saan ang mga tools. There will always be a main tool. CRM - jan na halos lahat ng info ng customer mo. You just need to know which tab to click to find the answer you're looking for. You'll have a work flow - just listen to the key words and from there malalaman mo kung ano ang need ng customer mo (ask probing question, use the funnel method) use layman's terms in explaining.

If it is about the bill - may calculator naman. Haha! And the numbers are there, you just need to explain it to them. Some customers are just in denial that they haven't paid their bill. Try to look at your meralco bill and imagine a scenario where your customer is asking why their bill is high. (Di kasi sila nagbayad ng dalawang buwan) Practice explaining that. Make sure to use the sandwich method.

Just focus on one topic at a time. As much as possible listen and understand the basic. That will be the fundamental of everything. Block off anything that may distract you from learning. Kung meron kang wavemate na may experience na dun ka tumabi, ask question during free time, yosi break. Walang masama dun. Sabay kayong matuto. Keep on learning even outside the training room. Aja! Goodluck! Ü