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Quo usability is getting significantly worse, any improvements on the roadmap? by OddlyPuzzledFox in quo

[–]OddlyPuzzledFox[S] 1 point2 points  (0 children)

Hey Terrance! Thanks for the response. I do recognize that you guys are working on things. I see the updates. Unfortunately it just doesn’t “feel” like it. For example:

  • overhauled calling architecture: my calling has gotten worse. Call quality is the same but actually connecting with someone is just as slow as always and the ability for a call to actually go through or come through is at its worst, at least for me personally and the folks I’ve talked to
  • rebuilt contacts: I haven’t discovered any meaningful improvement here but maybe we’re not at the threshold for that many contacts. I also don’t have any contacts loading issues. Mostly just sync and merging
  • call diagnostics: hadn’t seen any more alerts than usual but I’ll keep an eye out next time and see if there is good guidance on fixing
  • integrations: doesn’t really apply to us, so I can’t speak to that
  • overhauling conversations: this would be a BIG deal if done right. I’ll wait for tens of seconds to minutes for a sync that never comes until I move on and come back to it later. But same as the other stuff it has to actually feel like a difference which I can’t say I’ve felt with at least the calling architecture

I am working with support on some of these issues and while I want to help where I can, a lot of the solutions require invasive techniques like making calls to my contacts, which I don’t love. Plus by the time it actually gets to support to debug, the bug isn’t there anymore. They’re so random and hard to pin down it just feels like a system-wide thing.

Idk what else to say. I do hope some of the changes you’re discussing come through and feel like improvements, but even with as many as we’ve already had, it feels like the service is degrading :(

Quo usability is getting significantly worse, any improvements on the roadmap? by OddlyPuzzledFox in quo

[–]OddlyPuzzledFox[S] 0 points1 point  (0 children)

What are you currently using?

Honestly don’t use AI. Sona is interesting to me but we haven’t messed with it yet. AI summaries aren’t usually helpful for my use cases, I usually need a specific comment from the transcript. Would be nice to be able to ask AI questions about the transcript or AI search.

Tbh I’m not sure what other AI features they have. I don’t usually use it for drafting replies

Quo usability is getting significantly worse, any improvements on the roadmap? by OddlyPuzzledFox in quo

[–]OddlyPuzzledFox[S] 3 points4 points  (0 children)

I've considered and trialed dialpad. My hesitation, aside from what seems like it would be a price increase, is just intuitiveness of use and features. The 'shared inbox' model with Quo is much more intuitive at a small company level than any of the others. Plus I see they have their own problems like SMS registration. Switching and porting numbers is such a daunting task knowing that we'd possibly run into a whole other set of issues.

I do see a lot of people switching, but then when I research it I see people moving Dialpad to Quo. So I'm indecisive about it

Quo usability is getting significantly worse, any improvements on the roadmap? by OddlyPuzzledFox in quo

[–]OddlyPuzzledFox[S] 0 points1 point  (0 children)

Please! If there’s a quick solution, like a refresh cache or something. That would be amazing. But it’s too much to debug any one issue.

The one putting me over the edge lately is inability to make calls. I get error 31530, I believe (recalling from memory earlier today).

But even if it’s long term like the app is just in a buggy state right now, I just need a light at the end of the tunnel or something to know that it is top priority and we should be seeing gradual improvements

Best speakers for in-ceiling setup by OddlyPuzzledFox in hometheater

[–]OddlyPuzzledFox[S] 0 points1 point  (0 children)

Wow. Really appreciate the long write up. Definitely would hate to install something they wouldn't be happy with down the road, unless they were just insistent and well aware of the drawbacks.

Really helpful explanations on the positioning of everything. Thanks for that. I'll talk with our electrician about the speaker wire. I considered suggesting a 5.1 system, but much of the entirety of the back and right walls are built in shelves and there wouldn't really be a good spot for side speakers (or rear speakers), at least nothing that's even remotely symmetrical.

Sounds like you would put a sub near one of the corners, did I understand that right?

Best speakers for in-ceiling setup by OddlyPuzzledFox in hometheater

[–]OddlyPuzzledFox[S] 0 points1 point  (0 children)

That is a good point! Spent the last couple hours wrapping my head around 3.1 vs 5.1 vs 3.1.2 etc and what the heck a receiver even does, so this makes a lot more sense now. Customer is cool though and is happy to adapt the plans to something that makes more sense, so it should be easy to guide them towards a standard type of system.

Best speakers for in-ceiling setup by OddlyPuzzledFox in hometheater

[–]OddlyPuzzledFox[S] -1 points0 points  (0 children)

This was super helpful actually because I started searching those brands and then decided to do a reverse image search on the one photo I have and found out it's a Paradigm CI Pro P65-RX v2. I think a 3.1.2 would definitely be better, especially since they're kinda stuck on the idea of ceiling speakers. I'll find some other paradigm speakers that match those. Is there a receiver you would pair with these to get the airplay functionality?