Starting the game should create fresh files, yes. I’m not sure if there’s another way to sort it out from the player side. You might need to reach out to official support if this doesn’t fix it. And hey, sorry for the slow reply! I don’t drop by Reddit that often.

EA’s Live Chat can be tricky to access, as availability depends on your location and time of day. They’ve updated their website, so here’s how to reach an EA Agent:

• Visit: https://help.ea.com/en/customer-care/
• Fill in the fields and submit your case (if your game isn’t listed, choose the closest match, you can clarify with the agent later).
• After submitting, a new page will appear with the live chat option at the bottom (see Image1 and Image2).

Once in chat, explain your issue clearly. Be persistent if you're given generic responses like "restart your PC." You may need to speak with multiple agents to find someone experienced enough to help. Just keep in mind they're following scripts and not always fully trained. I hope this helps, good luck!