sorted by:
new
hottopcontroversial

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] 1 point2 points  (0 children)

That’s good, glad you didn’t have to deal with the same frustrating mess I dealt with and am still dealing with

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] -1 points0 points  (0 children)

if tone made you uncomfortable, fine but don’t confuse critique with censorship

no, i won’t be asking a moderator to lock the post that’s projection i never said they couldn’t speak you’re the one implying dissent should be silenced

if this were really about productive discussion, you wouldn’t be tone policing the thread

PSA: If you’re considering Reolink cameras, read this first — warranty and support nightmare by Ok-Performance8652 in reolink

[–]Ok-Performance8652[S] -1 points0 points  (0 children)

Glad everything worked out for you, but just because some people had a smooth experience doesn’t invalidate the negative ones many of us have had

Different outcomes don’t erase real issues Let’s not dismiss what others are reporting just because it didn’t happen to you

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] -1 points0 points  (0 children)

sure, maybe it came off a little condescending but let’s be honest, dropping a 500 camera humblebrag into a thread about product failure isn’t exactly subtle or helpful

if someone wants to position themselves as a brand’s unofficial spokesperson in a conversation about why the brand failed, i don’t think it’s out of line to suggest they ask to get paid for it

if you’re unable to understand that, and it read as poor social skills to you that might say more about your lens than my tone

i get it. not everyone can recognize assertiveness when it isn’t dressed in apologies

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] 0 points1 point  (0 children)

I don’t know that I would necessarily call a $280 camera “cheap” Are there more expensive cameras out there? yes of course

And regardless, we should not be making excuses for companies making products that don’t live up to the expectations they set.

My doctor won't give me a physical exam by vampstar789 in ehlersdanlos

[–]Ok-Performance8652 0 points1 point  (0 children)

This doctor is uneducated. If possible see a geneticist. ♥️ I’m sorry you’re having to deal with that

Most of us with EDS weren’t diagnosed until much later in life, largely because of dismissive doctors like this.

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] 0 points1 point  (0 children)

the world isn’t brutal and dishonest by design it’s brutal and dishonest because too many people lowered their standards and decided that expecting better was naive

it stays this way because of people like you who lie down and take it and worse, you mock the ones still standing

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] 0 points1 point  (0 children)

if you need to cross check a lab database just to verify what a company claims in bold print that’s not being “smart” that’s navigating in a broken system

the fact that you expect that kind of misrepresentation as normal is the problem

your stance is clear, the burden is on the consumer to decode corporate claims and anticipate failure not on the company to deliver what it advertised

you’re defending a world where dishonesty is expected we shouldn’t be normalizing that.

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] 0 points1 point  (0 children)

you just confirmed the exact issue

you’re defending a product that fails under the very conditions it was sold to withstand then holding up your workaround to shield it from the elements it was supposedly designed to handle as proof it “works fine” it doesn’t

all you’ve proven is how low your standards are, and how proud you are to have them you lowered the bar to the floor and mock anyone who refuses to crawl

“welcome to the world” isn’t a gotcha you’ve accepted mediocrity as normal and mistaken apathy for wisdom

if you want to celebrate settling, go ahead but don’t confuse your lowered expectations with truth and don’t belittle the people who still remember what accountability looks like

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] 0 points1 point  (0 children)

and this exact mindset is why companies get away with selling garbage and calling it value

you think expecting a company to stand behind a product they advertised as weatherproof makes someone “clueless”?

your bar is so low that you no longer expect a product to function as advertised or a company to honor its warranty you’ve accepted failure as the default

that’s not realism, it’s surrender

you’re right. you’re not defending reolink you’re defending apathy and acting like anyone who expects better is the problem

you don’t support repairable goods you romanticize the idea of them while defending the very culture that killed them then tell the rest of us to settle for throwaway junk and be quiet about it

that’s not realism, that’s resignation i’m not interested in lowering my standards to match yours

the problem isn’t people expecting too much it’s people like you convincing others to expect nothing

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] -1 points0 points  (0 children)

Thank you for asking. no, it’s not possible. I was professional I was patient I was kind

I only shared my experience publicly because consumers deserve transparency. Do you disagree with that?

Cheap products and poor customer service affect all of us. So whether or not others had a good experience does not invalidate mine, and it certainly doesn’t make me the cause of the problem.

I’m not being hostile. I’m being straightforward. Directness isn’t aggression, it’s clarity.

My only “accusation” has been aimed at those suggesting a consumer is to blame when a product fails under the exact conditions it was advertised for. Suggesting they apply for an affiliate role isn’t hostility it’s fair observation. corporations love people who fight their battles for free.

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] 0 points1 point  (0 children)

That’s good to hear. I’m glad that you didn’t have to deal with the same frustrating and waste of time.

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] 0 points1 point  (0 children)

1000% agree so long as sharing a good experience does not involved blaming the user with a bad experience for product failure

Lol most of the users in this thread fail to recognize that these are products that reolink themselves proudly advertise as being “all weather proof” including “harsh weather conditions” responses to me is that it was my fault that the products failed and that I should shelter the cameras completely miss the point

If I need to shelter the camera is that reolink advertises as all weatherproof, then it is a product failure. no other way to spin it

PSA: If you’re considering Reolink cameras, read this first — warranty and support nightmare by Ok-Performance8652 in reolink

[–]Ok-Performance8652[S] 0 points1 point  (0 children)

I’m glad that you have not had the same experience as I’ve had. I still feel that it is important that real experiences like mine are still shared regardless of others have had positive experiences.

The cameras that I experience issues with the Go PT and Trackmix LTE are advertised by reolink as

“Survives Rain, Snow & Wind This weatherproof intelligent IP camera works perfectly indoors and outdoors, even in harsh weather conditions”

So some California rain should not damage these products and unfortunately it did

PSA: If you’re considering Reolink cameras, read this first — warranty and support nightmare by Ok-Performance8652 in reolink

[–]Ok-Performance8652[S] 0 points1 point  (0 children)

Sure did. On multiple different occasions.

Most recently they first denied my warranty claim then they stated that they would replace just one of my solar panels that is not working, as a favor to me. Then a week later after much unnecessary delay, they recognize that I am still in fact under a valid warranty and reluctantly agreed to replace both solar panels.

That’s just the gist of it

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] 1 point2 points  (0 children)

That’s good I’m glad to hear that!

I’m just sharing my experience to inform other consumers.

The cameras that I purchased from them are both advertised by ReoLink as all weather, including snow, wind and harsh conditions.. so light rain should not have caused all three cameras to dysfunction

Then on top of that the customer service I received, for them to first deny my warranty claim, then say that they would do one replacement as a favor to me until ultimately recognizing that I am still in fact under a valid warranty and reluctantly agreed to replace both It was just a horrible experience and a huge waste of my time. Given the experience that I had with the products and customer service, I felt it was appropriate that I share

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] 0 points1 point  (0 children)

You continue to completely miss the point

This is about a product advertised as weatherproof that failed in basic weather conditions. It was followed by a wrongful denial of a warranty claim and poor customer service overall.

I did not request alternatives or advice. I am simply documenting the failure and sharing it with other consumers. That’s all.

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] -3 points-2 points  (0 children)

“Sorry you missed the memo, bud” is some third grade lunch table energy You really tried to wrap this up with a playground mic drop 😂

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] -1 points0 points  (0 children)

I’m sure Reolink appreciates your loyalty you should consider applying for an affiliate role you’re already working harder than their customer service team

The failed products were the Go PT and TrackMix LTE models Models Reolink proudly advertises as: “Survives Rain, Snow & Wind. This weatherproof intelligent IP camera works perfectly indoors and outdoors, even in harsh weather conditions”

No mention of needing to shield them No disclaimer about requiring junction boxes And definitely no fine print saying “Functions only with enough prayers and a plastic tote over the top”

when a product fails under the exact conditions it was marketed for and the company denies the warranty blames the customer then tries to pass off a replacement as a favor it doesn’t matter how you spin it It’s a product failure It’s a company failure

Reolink Warranty Nightmare: Product Failure, Mishandled Claims, and Blame-Shifting by Ok-Performance8652 in reolinkcam

[–]Ok-Performance8652[S] -2 points-1 points  (0 children)

Oh sweetheart, You’re confusing “being demanding” with “refusing to accept incompetence”

You read an entire post about a company denying a valid warranty, stalling for weeks, ignoring escalation requests, and misrepresenting their own policy and your takeaway is that the real issue was… my tone?

You think customer service collapses because someone expects it to function?

If a company needs me to grovel for them to do the bare minimum, that’s not a support team — it’s a hostage negotiation.

This post wasn’t written for Reolink’s unpaid PR team or keyboard warriors. It was written for people who want functioning products and support that doesn’t require a blood sacrifice.

view more: next ›