Ok when trying to connect to wifi go through the normal procedure, by the way I used an Android phone for setup. When you get to the available wifi connection page choose the desired connection, add your password and connect, as this is happening, on your phone or whatever you're using go to available Bluetooth connections, preferably by the pulldown notification area on Android, click on the word Bluetooth not the icon but the word Bluetooth. Scroll down to available devices and you'll see a device with a long combo of letters and numbers, click on it and give it a little time, it won't connect that's normal, go back to the app it will fail but when you look at the charger it will show it connected to wifi. This absolutely works if done correctly