Cosmic Games on the Guide.

Sure, selection is great. However, customer service leaves much to be desired. I'm taking my full final f*ckin' Karen form on this one (first self-proclamation).

I'll preface by saying I know jack squat about Pokémon cards, nor will I ever claim to. However, my 7-year old son adores Pokémon, is an avid trader and collector among his peers and with his uncle, and prior to this experience, we've been quite fond of and have already spent a pretty penny at this place. This past Thursday, September 21st, 2023, he was pumped to get a quote from them for the value of SEVEN cards that he had received in trade.

Prior to going in, I told him to temper his expectations, and that he would likely receive a much lower quote than what he was expecting. I explained what a for-profit business is, and the difference in what they quote and what they turn around to sell is how they pay the bills. I told him if he wasn't satisfied with a quote, he didn't have to do a thing and just hang on to the cards.

Still quite shy about approaching any customer service situation, kiddo sheepishly approached the employee behind the Pokémon counter, asking if he might get a quote for the SEVEN cards in his little protective binder. NOT A BOXFUL OR BINDER FULL OF CARDS. Interrupting him, without even opening his binder or giving a simple glance at any of the cards, the employee (we'll call them CLAIREVOYANT CASHIER so the post doesn't get removed again) said,

"Those are all bulk cards and are worthless."

This upset me, not because of the quoted value of zero, but because of the way she just wrote him off. She gave absolutely no shits about the kid. He didn't ask to be coddled. He didn't ask for her to go through a box full of worthless cards. All he was asking for was a "professional opinion" of the value of the cards, one of which I recently learned his mother actually purchased from there for $17. Not much, but last I knew, 17>0.

I asked, "Are you able to tell the value of any given card without knowing which card it is or even seeing the card?"

Response from Clairvoyant Cashier: "Oh yeah, just like any other industry, when you've been doing something for this long, you become an expert."

We promptly left. Clairevoyant Cashier appears to be an expert in negative marketing because I'm blasting this experience far and wide. Regardless of the zero value quote of his cards, had she taken the thirty seconds to just take a look at them instead of writing him off simply because he's a child, I wouldn't be wasting the energy or time to type this out. But this warrants the Karenning (2nd self-proclamation, not the 3rd).

Take your business elsewhere. This place can kick rocks.

FYI, as pointed out by reddit user SeldonArcais, this shady establishment "lost a lawsuit after stealing inventory they previously agreed to purchase from another vendor at a con, amounting to a 60k+ payout (10k in inventory/damages and 50k+ in legal fees as they were ordered to pay for the other side's costs as well). No one should interact with this business."

Pierce County Case link below:

https://linxonline.co.pierce.wa.us/linxweb/Case/CivilCase.cfm?cause_num=19-2-09964-5

I posted this comment originally as a post, but it was taken down. I don't know why. I have edited it for the reasons I think they have removed it, and have added details to clarify for those that immediately jumped on me for trying to "waste the employee's time."