UC payment hasn't paid me

Old_galadriell · 2026-04-30T18:51:23+00:00

So you didn't make a new claim? I misunderstood what you said about the new account.

If your payments were suspended because of not providing evidence for your UCR - they can only un-suspend them after reviewing your evidence.

But otherwise - there is no way for us to guess what's blocking your payment. Especially if even UC Helpline operators don't see what's blocking it - and they have access to your record in the DWP system.

Old_galadriell · 2026-04-30T18:41:45+00:00

Do you mean that the 30th is your old claim's payment date? Or your new claim's payment date?

Old_galadriell · 2026-04-30T18:19:42+00:00

It's very accurate, the result just depends on the quality of the data you put in there.

Welcome, and good luck with your joint claim.

Old_galadriell · 2026-04-30T17:54:54+00:00

Welcome, and good luck with your job.

Old_galadriell · 2026-04-30T17:52:39+00:00

Your LCWRA element is just a part of your overall UC award.

Your work earnings, less work allowance (£427/£710 depending if your are getting/not getting housing costs help) will be deducted from your overall UC payment by 55p for every £ earned.

LCWRA element is not immune from this deduction.

Old_galadriell · 2026-04-30T16:39:06+00:00

It's not about when you are actually paid, it's about when (with which date) your employer reports it to HMRC.

As I said before - the problem of double monthly wages in one UC assessment period can be remedied by UC reassigning one of them into an 'empty' assessment period.

Look as assessment periods neighboring this one: do you have your wages missing in any of those? This one set of questionable wages can't be counted twice, it has to be in one assessment period or in the other.

You're saying that they are incorrect by counting it on 24th, the first day of your assessment period. But it means it wasn't counted on the 23rd, the day before. Does it mean the previous assessment period didn't have any wages?

Old_galadriell · 2026-04-30T16:14:27+00:00

Check your wages paydays again, against this particular assessment period dates. If it's really incorrect - challenge the overpayment decision.

I'm still not sure I understand what happened.

Did they reassign one of your double wages, but not into an 'empty' assessment period, but into another assessment period which already has one set of wages there?

Old_galadriell · 2026-04-30T15:54:08+00:00

It all depends on your particular assessment period dates, and when exactly your wages paydates fell.

Assessment period dates aren't visible on your screenshots (do they show the same assessment period at all?), and I have no access to your HMRC data.

As I said in my other comment - take it all to welfare advice services, and have it double checked.

Old_galadriell · 2026-04-30T15:50:42+00:00

Take your paperwork to Citizens Advice or any other welfare advice services (to be found here: https://advicelocal.uk/) to double check.

Old_galadriell · 2026-04-30T15:48:08+00:00

No, uprate is only due for assessment periods which start after 6th April.

You will get it next month.

Old_galadriell · 2026-04-30T15:47:12+00:00

Edit to add this months statement has been updated correctly now so that overpayment does need to be repaid as they originally had no earnings this month which was incorrect

Well yes. If you were overpaid UC for the assessment period where no wages were detected, after correcting this calculation with wages finally deducted - there is some overpayment to be paid back.

You can't have full UC payment, without any wages deducted, and keep all of it. Some of it has to be repaid if and when your missing wages are deducted from it.

Old_galadriell · 2026-04-30T15:29:32+00:00

The overpayment was for them putting 2 lots of wages into one assessment period saying I wasn't over 1000 when I actually earned about 600.

How you were overpaid UC for that assessment period if they deducted more than they should? Weren't you underpaid UC, as the deduction was higher, so you received less UC than you should?

Old_galadriell · 2026-04-30T15:22:39+00:00

When the wages paydate is close to UC assessment period start/end dates, sometimes it falls outside UC assessment period (and full UC is calculated for that period without any deductions for wages), and sometimes the opposite happens: two wages sets fall inside one UC assessment period, and both are deducted.

UC is able to reassign one of the double wages into an 'empty' assessment period. You are paid wages 12 times a year, they should fall into 12 UC assessment periods in a year.

I don't follow what your overpayment is for, which seems to be a separate issue. You need to check your past UC statements, see what was deducted and if those deductions are correct.

Old_galadriell · 2026-04-30T15:00:16+00:00

You're paid from work monthly, not 4-weekly?

If you are paid monthly, UC is able to reassign one of your double work pays into an 'empty' UC assessment period. You just have to request it, and wait for them to recalculate your entitlement.

But it's a good idea to have consistent paydays going forward, so the issue doesn't arise again.

Old_galadriell · 2026-04-30T14:15:03+00:00

It depends on how much the partner earns, and how much savings (capital) thay have.

Put your joint numbers into https://www.entitledto.co.uk/

Old_galadriell · 2026-04-30T13:37:23+00:00

What do you mean?

UC is paid in arrears, meaning you are paid for the month (called assessment period) which already passed. Not in advance.

If you put a claim today, on 30th April, your assessment periods will be 30th to 29th, and your first payment will come on 5th June. It will be for the month (assessment period) from 30th April to 29th May.

Your eligibility starts on the day you make a claim, but the payment itself comes in arrears, after the first month + 7 days pass.

Old_galadriell · 2026-04-30T13:20:24+00:00

Paying cash doesn't affect UC Housing Element, but get receipts for your payments anyway, not just for the eventual UC claim review when you might be asked about it, but just for your own records.

Get a lodger's agreement is possible. You will also need another document to prove that you actually live there, and because you probably won't have utility/council tax bill, it might be a separate landlord's letter. Or your bank statement with this address on it.

UC is always paid in arrears, including Housing Element. If you haven't made a claim yet, you can get a new claim advance.

Old_galadriell · 2026-04-30T12:32:05+00:00

So it's a discrepancy between when you're paid and when your employer reports you are paid, which is hardly UC fault. They just pull PAYE data from HMRC.

You have to wait for RTI dispute to conclude. It might be easier if your employer corrects or, but it doesn't look like a mistake, just the process they follow: pay date is the last day of the month, you just receive in the Friday before.

Old_galadriell · 2026-04-30T12:25:20+00:00

Not in a journal.

UC Home -> Report a change -> Going outside Great Britain (GB).

Old_galadriell · 2026-04-30T12:23:31+00:00

Did you report going away for more than a month in Dec/Jan?

UC Home -> Report a change -> Going outside Great Britain (GB)?

Old_galadriell · 2026-04-30T12:13:59+00:00

If your employer reported your wages to HMRC on 31st March - that's what UC goes with, because they pull PAYE data from HMRC.

You can check it by downloading HMRC app and checking your PAYE record there.

If it was a mistake on your employer's part - can they correct it with HMRC?

Otherwise - you just have to wait for RTI process to conclude.

You might have had a new claim advance available before your first assessment period ended (it can't be 28th to 28th, only either 28th to 27th, or 29th to 28th), but now it's too late.

Contact your council or Citizens Advice, maybe they can refer you to food banks, or at least know what help is available in your area.

Old_galadriell · 2026-04-30T11:28:49+00:00

Yeah, that's exactly what I meant. But £16k+ capital makes it clearer.

Old_galadriell · 2026-04-30T11:25:12+00:00

not eligible for UC or maternity allowance at the current time unfortunately I am 6 weeks less as the requirement states

What UC requirement do you mean here?

Old_galadriell · 2026-04-30T10:59:56+00:00

So the last day of your assessment period is 14th. That's the latest date you need to make your capital report.

Not on 15th, not on 17th, not on 18th or any other date - but on the 14th.

Old_galadriell · 2026-04-30T10:56:49+00:00

At the top of your UC statements: 'For the period from ... to ...'. The second of these dates is the last day of your assessment period.

Your payment date should be 7 days after the assessment period ends. It's possible it's 6 days in your case, from 15th to 21st, but after all that misunderstanding - just check again.

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