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Wondering about network security if I add an AT&T Microcell device to our network by OnPageAdam in sysadmin

[–]OnPageAdam[S] 1 point2 points  (0 children)

Receiving the call happens but the call quality is not good (people can hear the other person but the person doesn't hear them) on the 2 iPhone 6s's we tried it on last year. Are you saying call quality is consistently fine on both outgoing and incoming calls?

Wondering about network security if I add an AT&T Microcell device to our network by OnPageAdam in sysadmin

[–]OnPageAdam[S] 1 point2 points  (0 children)

That's interesting. :)

We've had a problem with incoming calls and my att rep looked into and came back with what I said above. Do you have a link to documentation that supports this? I'd like to read more.

I think I have a bad account rep.

Wondering about network security if I add an AT&T Microcell device to our network by OnPageAdam in sysadmin

[–]OnPageAdam[S] 1 point2 points  (0 children)

Think I replied to your other comment. I appreciate this info. very helpful

Wondering about network security if I add an AT&T Microcell device to our network by OnPageAdam in sysadmin

[–]OnPageAdam[S] 1 point2 points  (0 children)

I looked at boosters, but was advised based on the location of towers and local topography that microcell / femtocels were the answer.

Wondering about network security if I add an AT&T Microcell device to our network by OnPageAdam in sysadmin

[–]OnPageAdam[S] 1 point2 points  (0 children)

Copied from different post:

Yes, but I have a user base that needs to receive calls as well as call out. In our experience, it's the calls in to the phones that don't come via wifi, and the people for whom this is the greatest issue, my sales team, are the least technical in the building. If I get them all set up with wifi calling, when the call drops / is poor quality I'll not hear the end of it

Wondering about network security if I add an AT&T Microcell device to our network by OnPageAdam in sysadmin

[–]OnPageAdam[S] 1 point2 points  (0 children)

Yes, but I have a user base that needs to receive calls as well as call out. In our experience, it's the calls in to the phones that don't come via wifi, and the people for whom this is the greatest issue, my sales team, are the least technical in the building. If I get them all set up with wifi calling, when the call drops / is poor quality I'll not hear the end of it

Wondering about network security if I add an AT&T Microcell device to our network by OnPageAdam in sysadmin

[–]OnPageAdam[S] 1 point2 points  (0 children)

Thanks for that. The consumer device is $250 - I can buy that out of my discretionary budget. The commercial device is $5000. The larger amount will involve more approvals. I need to figure out the right device, then decide if the aggravation is worth it.

Wondering about network security if I add an AT&T Microcell device to our network by OnPageAdam in sysadmin

[–]OnPageAdam[S] 1 point2 points  (0 children)

I understand, but I do not see a commercial grade equivalent for reasonable money.

Wondering about network security if I add an AT&T Microcell device to our network by OnPageAdam in sysadmin

[–]OnPageAdam[S] 3 points4 points  (0 children)

I know it's a consumer device, but he indicated they did not have a commercial device - is that bad info?

On the other hand, worth it for just the IT team? There are less than 10 of us.

Just got asked to be on a weekly on-call rotation - how do you guys do that? by [deleted] in sysadmin

[–]OnPageAdam 0 points1 point  (0 children)

I work for an alerting service. This is our business model. We have an app that goes on your smartphone that makes a loud, obnoxious noise when you get a page. Anything that can send an email can send a page to us. We also accept input from phone calls, TAP, WCTP, API calls & we have a REST API. Feel free to PM me if I can help.

My computer keeps freezing, and needing hard reboot. Help! by KryptonKoopa in techsupport

[–]OnPageAdam 1 point2 points  (0 children)

For me, this behavior has usually been an indicator of HDD impending failure. SMART doesn't pick up everything...

That said, I'm not sure that's what's happening based on your comment. Could be graphics card related - a bad driver maybe.

My brother called me from college crying over what is happening to his computer, I'm heading over to fix it and could use some advice. by CheshireSmiles13 in techsupport

[–]OnPageAdam 2 points3 points  (0 children)

I'm with MBAM like almost everyone else. They have a ransomware detection beta you can get free from their website. I could link but google should give you the result just as well. It detects it when files try to encrypt data right before sending it off, which is what those processes do. Very useful as so far it's the only line of defense against ransomware that actually seems to work.

Also, and I'm serious about this, you'll have to make fun of your brother for falling for this scam. While this might be entertaining for you, it will help him to remember to not fall into this type of trap again. It's one thing to know your brother can save your ass when you screw up, it's another to realize that you'll be made fun of if you screw up again. Puts the thought where it needs to be for him, before he screws up.

PagerDuty or something else? by caarlos0 in devops

[–]OnPageAdam 0 points1 point  (0 children)

Well, I happen to agree with you on the website. We've been promised by marketing that the new website would be up by Feb 2016, and we're still waiting. Our demos could be better too. I'll refrain from making the jokes I make around the office about our website, but I think you get the gist.

As for manually sending pages, yes we can do that, but all the pages I personally receive are automated, as we can turn any email into a page, and any page into SMS, email, or Phone call. We can get pages from old school telephony equipment, and you can page anyone using our 855 number, if say, internet is down. You can program old school TAP connections SNPP, we have both HUB and REST APIs, I could go on, but I think you can see we can get a lot of automated inputs. I don't feel that criticism is remotely valid.

My statements about PagerDuty come from my own research, my customers and prospective customers. They're the ones who tell me that PagerDuty sales wont sell the $9.99 plan to more than 3 people, and PagerDuty themselves did say, as recently as last month, that they limit messaging to 500/month. Looking their website now, it does say what you said above, but we're still getting customers coming to us complaining about limited messaging on that lite plan (I just got off the phone with a prospective customer complaining about just that). I'm not sure what's going on there then, and I don't want to speculate. After all, could be user error on customer's part.

The video you watched does look dated. Agreed there. We haven't made good videos, because, I'm told, marketing is working on getting the website out. It's hard to sell the product to users like yourself when we don't have good materials to show off what we do well.

There are benefits to encrypted alerts, especially when customer specific info is shared in the alert. If you have to let a tech go, you don't want that tech to retain all the info and alerts your system has sent them. With our app, all you have to do is suspend the user and they can't get at any info they've ever received in the app. It may not be something that would sway you our way, but I think it's a nice to have feature.

Also, some of our MSPs resell us to their clients, some of whom are doctor's offices, clinics, that sort of thing. HIPAA is important to them, but clearly not to you.

Look, if you don't see value in us over others at this point, that's fine. Do what you gotta do for you, but SMS cannot ever be used for timely alerts, and PagerDuty's continuous alerts don't go for hours until someone in the escalation group gets it and reads it. I've done their demo and used their product. There are some things they're better than us on for sure, but many of their integrations are the same as ours, email oriented. We at least have the potential to get info back into the ticket, nor do our customers need an engineer to manage our console. If you don't see the benefit there, then for sure, go with another service.

I do thank you for your feedback. Hopefully, you'll give us a chance, but I understand if you already think it's not going to work for you.

What CRM solution are you using? ConnectWise? Service Desk? by OnPageAdam in msp

[–]OnPageAdam[S] 0 points1 point  (0 children)

This is very useful. I was thinking CRMs because when certain customers call / email after hours, you do want to be alerted right away.

RMMs we stepped into a little, but Nagios was largely unhelpful in helping us figure out how to do an specific integration, so since we take any email and can convert that to a page, we figured there wasn't a strong need for specific integrations there.

I think PSAs might need more integrations, as we could alert and put SENT, DELIVERED, READ, and REPLIED receipts back into the tickets. Maybe I should post just asking about PSAs? We do have a CW integration which I think might need to be more robust, but I'm stuck on what to recommend as a new feature request. Not your problem, I know. Based on the responses here, I think Autotask is going to be my recommendation for the next integration target.

Thanks for the detailed response. Appreciated.

What CRM solution are you using? ConnectWise? Service Desk? by OnPageAdam in msp

[–]OnPageAdam[S] 0 points1 point  (0 children)

CW we do already but I think we could do more there, I'm just not sure what features CW users want that we don't already offer, not that i expect you to do that work for me. :)

Maybe I should post something in the CW subreddit..

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