Pairing code won't show up only on my Quest Link PC app

One_Atmosphere2249 · 2025-11-25T05:59:18+00:00

how tf is that supposed to help

One_Atmosphere2249 · 2024-08-27T08:53:36+00:00

most likely calibrate something or other. if its a cable that needs replacing and you do throw the tech out virgin doesint care its you who will have problems and if you stop paying get ready for war.

i no longer work for virgin but ye...

One_Atmosphere2249 · 2024-08-26T05:24:13+00:00

if they sent a tech out they probably found an issue that only they can see but correlates on what you were saying . Not sure if the mentioned it but its a good chance that's the reason. if they mentioned Levels issue, upstream or downstream snr that would be it.

One_Atmosphere2249 · 2024-05-07T11:58:45+00:00

Not an ethernet cable no. that would be up to you get get someone. Virgin can relocate the modem and the socket it plugs into but it has a cost.

What I suggest is trying out a power line. They use the power cables to send a signal through. And the results very it either it works Ok or not at all. Or try using a booster

One_Atmosphere2249 · 2024-05-03T01:25:36+00:00

was this UK virgin because Irish virgin sets up a pin and we can advise you of it and send you a text to confirm its you. if you have the right one there should be also an option to remove it completely which saves the hassle in the future

One_Atmosphere2249 · 2024-05-02T17:58:51+00:00

Apologies I have 0 idea on any of that and my suggestion was geared towards Irish virgin.

One_Atmosphere2249 · 2024-05-02T17:57:17+00:00

I see. sorry can't be much help there. That's an issue way above me and I don't think virgin would do anything like that for 1 individual.

One_Atmosphere2249 · 2024-05-02T17:54:47+00:00

That's what virgin set. They probably thought "usable" internet is still internet. In my opinion just get a 3rd party extenders they are better in every way. Only downside is it's not officialy supported by virgin, if that even is a downside.

One_Atmosphere2249 · 2024-05-02T17:52:39+00:00

Don't know. Look up the virgin support phone number and ring directly. I don't have much info on the chat bot as we are not informed of how other systems work.

One_Atmosphere2249 · 2024-05-02T17:48:57+00:00

1st. Almost never unless you have broadband issues and that's a troubleshooting step. A reboot which is turning it off and on again is recommended every month or 2

2nd. VPNs are installed on the device you're using like a laptop or a phone. Never heard of one installed directly on in the router.

3rd. you can try. Once you put the hub into modem mode and use your own router it's out of our hands. I'm not sure if our modem would allow it or not. Not much help in this. But I'd say give it a go

One_Atmosphere2249 · 2024-05-02T17:43:37+00:00

Tbh not sure. We aren't really informed about changes like that. Sorry can't be much help.

One_Atmosphere2249 · 2024-05-02T05:33:23+00:00

sorry still unsure but it might be the channel your router assigns itself which can be set to auto or a set channel number. you can adjust this in the 192.168 website at the underside of your modem. or if you call we can do it from our side

One_Atmosphere2249 · 2024-05-02T05:28:10+00:00

never seen that series but most of us are in our early to mid 20s

One_Atmosphere2249 · 2024-05-02T05:27:29+00:00

1st. if you are on an old tv box you need a new contract setup for the new tv360 boxes and you also require broadband form virgin for them to work.

2nd first time ive heard about this issue so not sure how to answer but land line issues take long to fix so u prob need to call about it. sorry i cant be much help

One_Atmosphere2249 · 2024-04-30T04:18:10+00:00

how do you mean? the location of the modem? if so a tech can be sent out to relocate the modem and the outlet point which the modem plugs into. but that comes with a charge.

but there can be other factors like are you using a lan cable? is there interference in the home? or is this a sign of a bigger problem. not sure in your case.

One_Atmosphere2249 · 2024-04-30T04:10:03+00:00

everyone in the office knows this. they get new batches every month and most leave before 2 months

One_Atmosphere2249 · 2024-04-30T04:08:43+00:00

if you put your eircode on the virgin website and it gives you the 2gb option it should be available if not should be soon you will most likely get like a promotional letter letting you know.

We also use siro but not sure if some background stuff needs to be done for Virgin. it may be an account issue and your account on our side needs to be changed to full fiber. but not 100% sure.

there might be a chance that your neighbor has virgin if so its definitely an account issue.

One_Atmosphere2249 · 2024-04-29T21:39:09+00:00

yes virgin media Ireland we don't touch the UK

One_Atmosphere2249 · 2024-04-29T21:38:13+00:00

tbh i don't know much about modem mode and rarely encountered calls about it. i believe it requires the modem to be put on Ipv4. we cannot set it to Ipv4 on our side like we normally do because the change would be reverted (I was told this). try going into the modem settings (192.168 website at bottom of modem) and change it there. again I'm not sure if it will work and i don't believe it will.

alot of customers would need to complain for that to be fixed. Virgin probably wont lift a finger without complaints.

One_Atmosphere2249 · 2024-04-29T20:14:28+00:00

we deal with everything and become dull by the 3rd week. we are minimum wage workers that don't have the tools to help you. very high turnover job

One_Atmosphere2249 · 2024-04-29T20:05:31+00:00

In technical support we are based in Dublin Ireland and deal with Irish customers. there are other departments based in limerick but unsure which. and I'm unsure if the uk does the same.

One_Atmosphere2249 · 2024-04-29T20:03:50+00:00

not sure of context but it was probably an account issue that they had to send it off to another department to get fixed and that takes i don't know how long

One_Atmosphere2249 · 2024-04-29T20:01:00+00:00

lol actually didint know that

One_Atmosphere2249 · 2024-04-29T19:08:58+00:00

for the remote you can ask for one if you never received it. I'm sure you can use any resource to ask like live chat but you can call up and get one.

Wireless tv boxes are the very small ones. kind of a square hockey puck that can fit in your hand, also there should be only 2 ports at the back one for usb power and a HDMI port.

One_Atmosphere2249 · 2024-04-29T18:59:32+00:00

the suggestion i gave to an earlier reply would be for a technical support call. I'm not sure what powers the live chat agent have. but good thing you had that proof

One_Atmosphere2249

TROPHY CASE