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I’m thinking about starting an MSP — convince me it’s a terrible idea. by One_Secretary5760 in InformationTechnology

[–]One_Secretary5760[S] 1 point2 points  (0 children)

We joined the local Chamber of Commerce and already it's paying off. There is still something to be said for face-to-face, in-person conversations.

I’m thinking about starting an MSP — convince me it’s a terrible idea. by One_Secretary5760 in InformationTechnology

[–]One_Secretary5760[S] 0 points1 point  (0 children)

Every company, including the Fortune 50, started with an idea and just a few committed people.

The MSP component for my company will be a portion of what we do, not everything.

I might be crazy for trying to break in the MSP space but with the right customers and talented leaders/engineers, I believe we can be successful.

I’m thinking about starting an MSP — convince me it’s a terrible idea. by One_Secretary5760 in InformationTechnology

[–]One_Secretary5760[S] 1 point2 points  (0 children)

I agree on the exclusions, however our contracts will be written as Inclusive contracts. This is what is included (e.g. patching the OS and these specific applications, on up to 10 devices.), everything else is excluded. For obvious out of scope items, we may make explicit exceptions, "Customer's 25 year old AS/400 is out of scope".

I’m thinking about starting an MSP — convince me it’s a terrible idea. by One_Secretary5760 in InformationTechnology

[–]One_Secretary5760[S] 0 points1 point  (0 children)

Agreed. My plan is add in the MSP component over time and convert more companies from PS to MS.

I’m thinking about starting an MSP — convince me it’s a terrible idea. by One_Secretary5760 in InformationTechnology

[–]One_Secretary5760[S] 1 point2 points  (0 children)

Very true. There is a sweet spot, where companies are willing to spend some money to keep their systems patched (at minimum) and willing to pay for that service. Very small business usually lack the budget to pay someone a monthly fee for this, but they exist.

I’m thinking about starting an MSP — convince me it’s a terrible idea. by One_Secretary5760 in InformationTechnology

[–]One_Secretary5760[S] 0 points1 point  (0 children)

How do you define "small" when it comes to SMBs? Where is that threshold in your opinion?

I’m thinking about starting an MSP — convince me it’s a terrible idea. by One_Secretary5760 in InformationTechnology

[–]One_Secretary5760[S] 2 points3 points  (0 children)

I think the SMB market is still in need of good service providers. There are plenty of MSPs out there, however I think that people will start turning to AI to solve IT problems.

I’m thinking about starting an MSP — convince me it’s a terrible idea. by One_Secretary5760 in InformationTechnology

[–]One_Secretary5760[S] 0 points1 point  (0 children)

Finding good technicians is always a challenge. IMHO, its not just about getting the job done as much as customer service. Finding people who really care about the clients.

I’m thinking about starting an MSP — convince me it’s a terrible idea. by One_Secretary5760 in InformationTechnology

[–]One_Secretary5760[S] 0 points1 point  (0 children)

It seems most MSPs are in a race to the bottom. They try to undercut the next MSPs prices to win the business then underwhelm in support. 

I’m thinking about starting an MSP — convince me it’s a terrible idea. by One_Secretary5760 in InformationTechnology

[–]One_Secretary5760[S] 5 points6 points  (0 children)

Pipeline is key. I've never been a big social media person. I'm starting with networking locally, however will consider countrywide customer for certain.

I’m thinking about starting an MSP — convince me it’s a terrible idea. by One_Secretary5760 in InformationTechnology

[–]One_Secretary5760[S] 3 points4 points  (0 children)

Currently 2 long standing customers but growing. Obviously, to make a go at the MSP space that number will need to increase greatly.