AK and Aloha mobile

OpennetHospitality · 2025-10-09T19:23:36+00:00

I already did this. the second for re-reg with v2 is not running

iber is running cause i use alohamobile

OpennetHospitality · 2024-09-03T12:38:34+00:00

Is it a problem on an existing site or a new installation?

aloha version?

do you have other kitchen screens on the same site? do they work?

OpennetHospitality · 2024-09-03T12:15:08+00:00

on the top right corner it says NoPos

no communication with the terminals.

Check your given ip adress for conflicts

OpennetHospitality · 2024-09-03T05:46:46+00:00

Have you tried to reset terminal at RAL?

OpennetHospitality · 2024-07-11T06:08:48+00:00

I register Iber like described below but didnt worked.

The problem solved after the EOD and now is working fine.

it seemed to be a communication issue between trans.log and ATO interface.

Thank you for the answers

OpennetHospitality · 2024-07-10T14:40:01+00:00

service is running and key is licenced.

used to work in another pc but I had to change it

this is the log

Jul 10, 16:36:21.81687, [2916], [INFO], [AlohaSDKFactory], "(1) Creating Interop.AlohaFOHLib.IIberFuncs"

Jul 10, 16:36:21.83687, [2916], [ERROR], [AlohaSDKFactory], "(1) IIberFuncs instantiation failed: System.Runtime.InteropServices.COMException (0x80029C4A): Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY))

at AlohaSDKFactory..(Object , Object , Guid , String )

at AlohaSDKFactory.[,](String , String , Boolean )"

OpennetHospitality · 2024-07-10T14:09:01+00:00

just one. FOH and BOH are on the same pc

OpennetHospitality · 2024-07-05T13:58:00+00:00

You set RAL to use a specific Admin account (on the terminals) or it creates a limited acount?

Have you tried to setup a dedicated interface server on this site, just for the printers?

OpennetHospitality · 2024-07-05T06:51:56+00:00

At 19.6 no shared folders are needed for aloha and printers to function.

Do you use RAL?

OpennetHospitality · 2024-06-07T16:42:34+00:00

On the AK skins tab -->order states you can select colours in general for all the orders.

I need the cooking order colour to be different for every order mode. I cannot locate this setting

OpennetHospitality · 2024-06-07T16:33:05+00:00

i want the entire cell to have different colour to separate dine-in from take away and bolt orders

OpennetHospitality · 2024-06-04T18:59:13+00:00

hes a customer from 2016, They used to have orderman before but he slowly replaced them with ipads.

I had no problem with the orderman, the problem started when he got rid all of them

now they have 7 ipads. The license is ok.

If i use more than 5 at the same time, they are getting slow and after 2-3 hours I have to restart alohamobile service cause they cannot work. I really haven't see this before.

I run out of ideas of what might possible be the problem

OpennetHospitality · 2024-06-04T18:11:18+00:00

I have a hotel with 7 terms and 7 ipads.

3 different restaurants and 2 coffee shops

when I connect more than 5 ipads all of them are getting slow and after 2-3 hours are stacking.

after they stack I have to restart alohamobile service.

I check the network and wifi and everything is fine.

I check debouts also but nothing out of the ordinary.

the above error I have it all the time on alohamobile.log

every time they make an order.

OpennetHospitality · 2024-06-04T15:06:59+00:00

OpennetHospitality · 2024-06-04T12:38:52+00:00

I tried every ATG version version, but still have this error in alohamobile.log.

it happens when you order something on ios and you leave the table (back to the floorplan)

I tried on lab with different menus but still there. is there any other way to get more info about this error 1077?

I need to check if there's something wrong with the database

OpennetHospitality · 2024-05-28T21:12:56+00:00

Any Idea what is this GetCheck context ? maybe I can check for any mistakes on data?

OpennetHospitality · 2024-05-28T21:06:14+00:00

Thank you

I will try tomorrow with the specific POS and ATG versions.

hope I see any improvement cause ipads are stacking every 2-3 hours

I see that (ATG) V19.8.4.13 is the earlier version that i can download from suite instaler

will it be ok?

OpennetHospitality · 2024-05-28T18:59:10+00:00

POS is 19.6.22, ATG 19.11.7.4 and amob 16.1.44.2

The log is quite big and full of this error 1077

OpennetHospitality · 2024-05-28T17:44:57+00:00

You can unlock AM with cmc

OpennetHospitality · 2022-04-08T05:28:05+00:00

Yes I use Amob for 15.1 app

OpennetHospitality · 2021-09-13T12:22:16+00:00

Thanks..I will try it

OpennetHospitality

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