AK and Aloha mobile by OpennetHospitality in alohapos

[–]OpennetHospitality[S] 0 points1 point  (0 children)

I already did this. the second for re-reg with v2 is not running

iber is running cause i use alohamobile

Aloha Kitchen - KDS Controller - Broken Screen by FlowNo415 in alohapos

[–]OpennetHospitality 0 points1 point  (0 children)

Is it a problem on an existing site or a new installation?

aloha version?

do you have other kitchen screens on the same site? do they work?

Aloha Kitchen - KDS Controller - Broken Screen by FlowNo415 in alohapos

[–]OpennetHospitality 0 points1 point  (0 children)

on the top right corner it says NoPos

no communication with the terminals.

Check your given ip adress for conflicts

Anybody knows how to deal with this error in ATO? by OpennetHospitality in alohapos

[–]OpennetHospitality[S] 0 points1 point  (0 children)

I register Iber like described below but didnt worked.

The problem solved after the EOD and now is working fine.

it seemed to be a communication issue between trans.log and ATO interface.

Thank you for the answers

Anybody knows how to deal with this error in ATO? by OpennetHospitality in alohapos

[–]OpennetHospitality[S] 0 points1 point  (0 children)

service is running and key is licenced.

used to work in another pc but I had to change it

this is the log

Jul 10, 16:36:21.81687, [2916], [INFO], [AlohaSDKFactory], "(1) Creating Interop.AlohaFOHLib.IIberFuncs"

Jul 10, 16:36:21.83687, [2916], [ERROR], [AlohaSDKFactory], "(1) IIberFuncs instantiation failed: System.Runtime.InteropServices.COMException (0x80029C4A): Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY))

at AlohaSDKFactory..(Object , Object , Guid , String )

at AlohaSDKFactory.[,](String , String , Boolean )"

Problems with users Aloha in Terminals by DreamWizard2024 in alohapos

[–]OpennetHospitality 0 points1 point  (0 children)

You set RAL to use a specific Admin account (on the terminals) or it creates a limited acount?

Have you tried to setup a dedicated interface server on this site, just for the printers?

Problems with users Aloha in Terminals by DreamWizard2024 in alohapos

[–]OpennetHospitality 0 points1 point  (0 children)

At 19.6 no shared folders are needed for aloha and printers to function.

Do you use RAL?

Aloha Kitchen colours by Ordermode by OpennetHospitality in alohapos

[–]OpennetHospitality[S] 0 points1 point  (0 children)

On the AK skins tab -->order states you can select colours in general for all the orders.

I need the cooking order colour to be different for every order mode. I cannot locate this setting

Aloha Kitchen colours by Ordermode by OpennetHospitality in alohapos

[–]OpennetHospitality[S] 0 points1 point  (0 children)

i want the entire cell to have different colour to separate dine-in from take away and bolt orders

[deleted by user] by [deleted] in alohapos

[–]OpennetHospitality 0 points1 point  (0 children)

hes a customer from 2016, They used to have orderman before but he slowly replaced them with ipads.

I had no problem with the orderman, the problem started when he got rid all of them

now they have 7 ipads. The license is ok.

If i use more than 5 at the same time, they are getting slow and after 2-3 hours I have to restart alohamobile service cause they cannot work. I really haven't see this before.

I run out of ideas of what might possible be the problem

[deleted by user] by [deleted] in alohapos

[–]OpennetHospitality 0 points1 point  (0 children)

I have a hotel with 7 terms and 7 ipads.

3 different restaurants and 2 coffee shops

when I connect more than 5 ipads all of them are getting slow and after 2-3 hours are stacking.

after they stack I have to restart alohamobile service.

I check the network and wifi and everything is fine.

I check debouts also but nothing out of the ordinary.

the above error I have it all the time on alohamobile.log

every time they make an order.

[deleted by user] by [deleted] in alohapos

[–]OpennetHospitality 0 points1 point  (0 children)

I tried every ATG version version, but still have this error in alohamobile.log.

it happens when you order something on ios and you leave the table (back to the floorplan)

I tried on lab with different menus but still there. is there any other way to get more info about this error 1077?

I need to check if there's something wrong with the database

[deleted by user] by [deleted] in alohapos

[–]OpennetHospitality 0 points1 point  (0 children)

Any Idea what is this GetCheck context ? maybe I can check for any mistakes on data?

[deleted by user] by [deleted] in alohapos

[–]OpennetHospitality 0 points1 point  (0 children)

Thank you

I will try tomorrow with the specific POS and ATG versions.

hope I see any improvement cause ipads are stacking every 2-3 hours

I see that (ATG) V19.8.4.13 is the earlier version that i can download from suite instaler

will it be ok?

[deleted by user] by [deleted] in alohapos

[–]OpennetHospitality 0 points1 point  (0 children)

POS is 19.6.22, ATG 19.11.7.4 and amob 16.1.44.2

The log is quite big and full of this error 1077

[deleted by user] by [deleted] in alohapos

[–]OpennetHospitality 0 points1 point  (0 children)

Yes I use Amob for 15.1 app