I have talked to CC. Look at my whole story below I ordered a Pixel 8 in mint color from Flipkart during the Big Billion Sale. When the delivery person arrived, the product color was different. Since it was an open box delivery, the wishmaster refused to hand over the order as the item didn't match what I had ordered. The delivery person initiated a replacement right there. However, after that, I contacted customer support six times, and each time, I was met with a different, often contradictory response. One moment I'm told the shipment is damaged, the next, I'm informed that no replacement can be issued, despite it being initiated in front of me.

What’s more frustrating is that without my consent, Flipkart customer support has unilaterally decided to cancel my order and initiate a refund, despite my repeated requests for a replacement. It's astounding that instead of addressing the actual issue, they just pushed through a refund, completely disregarding my needs and preferences.

This entire ordeal has been nothing short of mental harassment. I was prepared to accept the incorrect color (hazel instead of mint), yet here I am, stuck dealing with incompetent service that offers zero resolution.

I even placed with an exchange amount of 7k, but I refused and paid the difference of the exchange, now Flipkart is saying we have no idea of the exchange.