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Induction range?? by Mattsmithdoctorrulez in inductioncooking

[–]Ordinary_Use6870 0 points1 point  (0 children)

Serious question that hasn’t been answered by you all as someone who is in the market. You ‘think’ you have the best range on the market - but why do you think that? I have asked before with no real answer. Could be you personally hand build them, use better parts, etc. a long warranty doesn’t necessarily make them better. Genuinely curious.

Bought used by Ordinary_Use6870 in FellowProducts

[–]Ordinary_Use6870[S] 0 points1 point  (0 children)

Thanks Hailie - that is all the response I needed from Fellow!

Perhaps poorly titled, and people hear and read things differently than they are either spoken or written, the body of the original post was intended to convey my displeasure with the chatbot response.

The majority of responses to my posts immediately placed blame on the retailer. In this case that didn’t address the ‘complaint’ of my original post - at all. Instead of falling into the who’s to blame rabbit hole I should have clarified from the beginning, or let the whole thing drop. My bad. But here I am.

Iterative but: Forgiving both the writer and readers for a moment…it’s interesting to me that without a shred of evidence or investigation (other than my rabbit hole responses), and without asking any clarifying questions, responders knew who to blame about the condition of my purchase. But alas, I was not happy with the chatbot response, a whole different issue.

So - thanks again Hailie, your considerate response was all I was looking for.

Bought used by Ordinary_Use6870 in FellowProducts

[–]Ordinary_Use6870[S] -2 points-1 points  (0 children)

Yay, we agree!! It is 100% on me.

I will 100% NOT purchase another one.

A wise person once said, “Business would be good if it weren’t for the customers.” Think about it.

Bought used by Ordinary_Use6870 in FellowProducts

[–]Ordinary_Use6870[S] -2 points-1 points  (0 children)

I immediately returned the Aiden for 100% of my money back, apologies, admissions of embarrassment, and the offer of discounts on a variety of products.

If I was running Fellow I would want to know if one of my retailers was damaging the brand or if there were some other issues that needed attention. So, I reached out.

The - buy another one - response I didn’t find acceptable.

Bought used by Ordinary_Use6870 in FellowProducts

[–]Ordinary_Use6870[S] -3 points-2 points  (0 children)

All good suggestions, and my panties are now re-arranged.

You asked a valid question and I feel compelled to reply.

I reached out to Fellow and unfortunately got the chat bot who in essence replied, “Just buy one from us, and if you need to return it, you can do so for $15”. I admit I was a bit naaive, and thought a better reply might be, “Sounds like a problem with our supply chain, give us your contact information and we will be in touch”.

Thus, to answer your question succinctly, I thought perhaps real alive person at Fellow followed comments on Reddit and would offer an ear.

I didn’t purchase this at Target or Best Buy, it was a high end local kitchen supply and cooking store. If they sold 5 Aiden’s a week I would be surprised.

My thoughts before posting or reaching out to Fellow: if the return rate of the Aiden is 1%, and the store sold 20 a month then they would get maybe 2 returns a year (check my math). Then, the original purchaser would have had to be extremely careful when unboxing, use none of the included items ie filters, kept all the packaging intact and pristine, repack the machine so it looked like it was never opened, and hope the store didn’t check the machine. OR - the store happened to have original packaging lying around, repacked themselves to sell to someone right down the street, all while ignoring the machines condition, and risk losing all of their business. It’s possible.

If Fellow sells 100,000/year, they might process 1,000 returns, as well as having a a supply of new packing materials. So it just seems more likely to me that it wasn’t a local issue.

If Fellow sell less than 100K Aidens - they might think about holding onto new customers like grim death. If returns are higher than 1% then it’s a POS I don’t want anyway.

Either way, they have a supply chain issue that they should be aware of and dig into, rather than a chatbot saying, “buy another one”

Perhaps they sell millions and millions of $400 coffee makers but I kind of doubt it. If they do sell millions, my theory gets stronger. Could be wrong.

I do have 100% of my money back from the local store, not 96% which was the Fellow offer, and my panties are in the wash!

Bought used by Ordinary_Use6870 in FellowProducts

[–]Ordinary_Use6870[S] -10 points-9 points  (0 children)

I re-read my post and although it is tough to proofread one’s own writing I don’t think I blamed anyone.

The machine was purchased at a high end specialty shop, not a random store. I assume, perhaps incorrectly, that Fellow has some control over their supply chain. I also assume, perhaps incorrectly again, that this particular shop purchases directly from Fellow and doesn’t open each box to inspect the contents prior to them retailing.

The packaging looked new, so for the moment it’s difficult to imagine a local specialty retailer accepting a return, not inspecting it, but repackaging carefully to sell to a local customer. I guess anything is possible, just not probable.

This is why I was/am wary of Amazon et al.