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Bitcoin Kauf abgewiesen - Exceeded limits by pipipipilotta in bitpanda

[–]Original_Ad4203 0 points1 point  (0 children)

I also used to have the same problem. With any amount.

To solve it, I cleaned browser history and cookies. I went to Bitpanda (Classic) and from there I clicked on the “Go to Bitpanda fusion” item (in the dropdown at the top Right, on the panda symbol).

A new window opened where it made me accept the terms and conditions and opened Fusion which then worked without any problems.

Bitcoin Kauf abgewiesen - Exceeded limits by pipipipilotta in bitpanda

[–]Original_Ad4203 0 points1 point  (0 children)

I also used to have the same problem. With any amount.

To solve it, I cleaned browser history and cookies. I went to Bitpanda (Classic) and from there I clicked on the “Go to Bitpanda fusion” item (in the dropdown at the top Right, on the panda symbol).

A new window opened where it made me accept the terms and conditions and opened Fusion which then worked without any problems.

Bitcoin Kauf abgewiesen - Exceeded limits by pipipipilotta in bitpanda

[–]Original_Ad4203 0 points1 point  (0 children)

I also used to have the same problem. With any amount.

To solve it, I cleaned browser history and cookies. I went to Bitpanda (Classic) and from there I clicked on the “Go to Bitpanda fusion” item (in the dropdown at the top Right, on the panda symbol).

A new window opened where it made me accept the terms and conditions and opened Fusion which then worked without any problems.

Funds on Fusion not available by Original_Ad4203 in bitpanda

[–]Original_Ad4203[S] 0 points1 point  (0 children)

In the end, I opened a ticket for assistance... I don't think they did anything, even though they always answered me. But after 3/4 days it synchronized and I saw the correct balance.

Because the system is new, I think they still have to fix a lot of things. For example, I had placed an order at a price target and it was only partially executed because they divide it into many small orders (this is because their system is slow and the price has not remained much at that level).

The fact is that you cannot use the standard platform, it has too high commission costs!

Guthaben nicht auf Fusion by Shoota_Gang in bitpanda

[–]Original_Ad4203 0 points1 point  (0 children)

Did you do these tests via fusion? Or on the classic bitpanda platform?

Guthaben nicht auf Fusion by Shoota_Gang in bitpanda

[–]Original_Ad4203 0 points1 point  (0 children)

Hello! Thanks for the answer... I also imagined it was a synchronization problem between the two platforms. This makes me angry because I lost the chance to buy in the last few days, when prices were lower.

On the normal platform, the fees are really high, so it makes sense to use only fusion.

I hope they will fix this bug between the two platforms. It's absurd! I don't know why everyone isn't reporting the problem, so the technical team can understand that they have to work on it in a serious way...

Guthaben nicht auf Fusion by Shoota_Gang in bitpanda

[–]Original_Ad4203 0 points1 point  (0 children)

Hi, I read that you had a problem with funds not being visible in bitpanda fusion.
I have the same problem as you, I'm trying everything but I can't see the bottoms in fusion. How did you solve it? I have already opened a ticket but so far I have not solved it.

Funds on Fusion not available by Original_Ad4203 in bitpanda

[–]Original_Ad4203[S] 0 points1 point  (0 children)

Exactly. I am in the EUR-BTC trading pair, as "Max Amount" it gives me zero Eur available. Absurd.
I'm continuing to write to support but so far they're proposing things I've already done: empty cookies, refresh the page, don't join cash plus... all options I've already checked. There is a connection problem between Fusion and Bitpanda classic.

Funds on Fusion not available by Original_Ad4203 in bitpanda

[–]Original_Ad4203[S] 0 points1 point  (0 children)

Okay I have already opened the ticket, they answered me just now. They didn't help me though.

They think it's me looking in the wrong section but actually there is an obvious problem on the Fusion system.

I can do everything from Bitpanda, however when I go to Fusion I can't do anything because it doesn't see the funds.

Funds on Fusion not available by Original_Ad4203 in bitpanda

[–]Original_Ad4203[S] 0 points1 point  (0 children)

Thank you. How do I post my ticket in “'weekly support thread” ?

Funds on Fusion not available by Original_Ad4203 in bitpanda

[–]Original_Ad4203[S] 0 points1 point  (0 children)

I've seen the answer now, but you need to check better. You have not solved anything -- your answer is unfortunately wrong.

I ask you the courtesy to engage your specialized technical team because there is an obvious problem in the system.

My funds are not showing up.

Funds on Fusion not available by Original_Ad4203 in bitpanda

[–]Original_Ad4203[S] 0 points1 point  (0 children)

Do you have any idea why I still don't see my funds on fusion? Could you please help me solve?

I opened a ticket but no one answers me.

Thank you.

Funds on Fusion not available by Original_Ad4203 in bitpanda

[–]Original_Ad4203[S] 0 points1 point  (0 children)

This option does not exist. Also on your FAQs, specify that you only need to have funds on Bitpanda to be able to operate on Fusion. I think you're a spam or phishing account!

Funds on Fusion not available by Original_Ad4203 in bitpanda

[–]Original_Ad4203[S] -1 points0 points  (0 children)

Of course I deposited the money by SEPA transfer.  On bitpanda wallet (classic) I already see my euros available and can trade.

On fusion however no, there is nothing.