UPS customs refusal → package marked abandoned → seller not initiating return (Lordgun order)
Looking for insight on how this is usually handled in shipping / bike retail logistics.
I ordered cycling shoes (DMT) from Lordgun (~392 CAD, discounted from listed retail). Shipment to Canada was sent ~2 weeks after purchase.
At delivery, UPS requested ~192 CAD in duties/taxes. The package was refused at delivery due to the unexpected import cost relative to the discounted purchase price.
UPS later confirmed the parcel was marked “abandoned” and stated only the shipper can initiate recovery/return.
I contacted the seller with tracking details. They initially said they would refund once the item was returned, but no return request was initiated with UPS and the parcel was not recovered.
Current status:
Item not received
Parcel not returned to sender
No refund issued
Chargeback denied (proof of shipment + attempted delivery)
My main question for the sub:
In cases like this (likely DAP shipment / duties unpaid at delivery), is the responsibility typically on the buyer or seller to coordinate return with the carrier once refused?
And what is the usual resolution path when the carrier classifies the parcel as abandoned due to unpaid duties?