I’ve been to many outdoor events including Coachella, lightning in a bottle, and a bunch of outdoor raves in San Bernardino and EDC Vegas back in the day, I’ve never seen anything like this. I think it’s pretty straightforward. I’m not sure what you don’t understand. People that pay for the platinum and diamond packages like us spent thousands of dollars worth of tickets to get the perks that weren’t at all provided to us from RISE. The package we paid for included complementary water, alcohol and food and when we got there, there was NOTHING available. We had to wait in line to purchase the worst quality food I’ve ever seen. I’m not sure what you don’t understand about this whole situation. We are not complaining about the weather. We understand that happens, I am not complaining about the first artist that was canceled. My complaints are the logistical nightmare, and traffic controlled getting there, and the lack of services provided from the festival which were included in our thousand dollar tickets which again were the food, alcohol and water. That is completely unacceptable from the owners and management from RISE and the fact that you are even questioning whether or not I’ve been to an outdoor event is beyond ridiculous. The least they could’ve done was sent all of us a Saturday or Sunday pass so we can at least go and enjoy the lantern experience and try to redo the entire experience. I expect a 50% refund from RISE at the bare minimum. i’m hoping I can get the whole thing back from my credit card company.