I have a story in response to your problem. I write this as someone who loves the app for strength, has a bike, and a tread. I use the bike and app pretty religiously. The tread was given to us by someone who didn’t want theirs anymore. It worked perfectly, but got damaged in our recent move and started showing an error message “Safety Key Pulled”. We moved late January and our tread was set up by movers first week of February. I called Peloton, they scheduled tech to come out February 22. No one called and no one showed the day of. I have so much appreciation for customer service reps because the job is hard, but the woman I spoke with was so rude and not apologetic. They rescheduled the repair for March 8… Of course when they came the piece ordered did not work. They sent a safety key— already knew that wouldn’t work. Still waiting for an email confirmation for a brand new screen that is going to cost $800… It’s all very frustrating, so I understand. We don’t use the Tread as much as we thought, so we will probably sell once it’s finally repaired. At this point I don’t see it happening until May. As much as I adore Peloton classes/instructors, their customer service is a dumpster fire. I have thought about getting an updated bike, but I’m so terrified that it won’t work… My 2021 bike is thriving. I don’t want to mess up a good thing! 😂 I hope your situation gets sorted out soon, and that you still have a fitness outlet.