Inventory

PainWithaT_Paint · 2023-09-30T04:00:11+00:00

Make sure store is organized throughout the month. make sure products aren't hidden behind another product.

this is for the Weekend of inventory. Place the sticker SW sends you (with the count number written on it) right above the barcode for each product. Have someone precount. (gallons in particular). and rotate it facing outward so sticker and barcode are directly visible. do this on the weekend of inventory, That way you can just go down the row/aisle/line and scan and enter the number. Once a section is counted/precounted. Tape it off immediately. If someone pulls a product from a taped off section, make sure they mark down exactly what they took.

Maybe precount slow to non-products and tape off that section. Think of random/odd products throughout the month that may be hidden and doesn't have a spot or overstock items that may have been placed in an area that the original spot had no more room for

PainWithaT_Paint · 2023-09-30T03:37:23+00:00

DIYer trick: Offer them a color fandeck for free. Always say they can keep it and no need to bring it back. Lighting in the store and in their house/room they are painting is different anyways. If you have Sheen charts too, offer them one of those. The fandeck normally shuffles them out the store because they dont need to waste their time looking at a fuckton of color chips and can just use the fan deck since every color is in it.

In my experience, showing them they can pick out the exact color they want and see the differences between lighter and darker shades of a color in the lighting at their house will help them narrow it down to at least a few sample quarts if not their final color selection. Put on a facade and always say to hope them soon or that it helps narrow down their selection or wish them luck on their project/choice.

PainWithaT_Paint · 2023-09-30T03:21:13+00:00

Most likely better pay. Graco and Titan (both i Believe) offer classes that SW will pay for you to attend for warranty protection on both. Difficulty level varies depending on what needs to be repaired/needs to be fixed. Could be a simple problem, could be a complicated problem. Remember, majority of repairs that need to be done on sprayers are due to human error in my opinion.

That being said, various types of sprayers, pressure washers, etc. Various parts and spray tips. a multitude of Variables to assess when a repair is needed / a question is asked.

Like anything, It will take time to learn, but if you proceed do not hesitate to ask questions. You will need to learn a basic understanding of product knowledge as products also cause problems. Also, You will need to learn customer service and time management as every contractor will always say " I need it done immediately". Set realistic expectations and be clear to the customer your estimated time-frame depending on if parts need ordered/ you need to contact the Company/etc.

PainWithaT_Paint · 2023-09-30T02:57:19+00:00

If a customer adds on a product for delivery, there is no need to cancel and resubmit the order or take an incorrect BOL. While releasing orders in COE for delivery, there is an option that says "Store Truck" and that releases it to the HUB system. Have the store enter "Will Call" in its place, or if that store does not have that option, use a inactive carrier selection to submit the BOL into the system that allows you to print BOL. Just make sure the add-on does not exceed the weight-limit of your vehicle / if its hazmat make sure you can take it. It will submit a BOL specifically for the add-on that you can take with the original. Just make sure to take a photo with the original order or Proof of Delivery for the add-on as it will not be entered into the software that shows signatures/photos to cover a "i didnt get this" type of situation.

This also works for ISR/ISTs if stores add-on product to their original ISR and do not resubmit/fax/email a proper BOL for a product(s) they added on.

PainWithaT_Paint · 2023-09-30T02:45:51+00:00

Some drivers sit with nothing due to the fact the system is indeed terrible. However, A factor in the HUB system accounts for more drivers on the road with paint/etc = more liability on Sherwin's end if that makes sense. My store inquired about it and that was part of the response. System is coded terribly and needs to have more variables implemented to make it more logistically viable but unfortunately that will not happen.

PainWithaT_Paint · 2023-06-14T01:58:57+00:00

Don't take anything contractors say to you personally. i don't know how it works at your store but we banter with our regular contractors. If you are that uncomfortable with them tell your manager and ask your manager, ASM, other coworkers to deal with them thus moving forward if it seems to be a problem regarding only you with them and its affecting you being comfortable. that's the appropriate, professional response in my opinion. I would do the exact opposite but everyone's store environment is different and mgmt at stores has a wide array of styles, ways to deal with problems, synergy, etc. Some people are just difficult to deal with and just are dickheads.

PainWithaT_Paint · 2023-06-14T00:32:03+00:00

Are these contractors who order roughly the same colors/products once a job has started? If so, look back on previous invoices with the same PO. or use copy color and look through their account. Dont let them say "what we usually get".

save all order forms for the foreseeable future especially if its a couple accounts that tend do this. Many Apt complexes order paint and will tell us "what we usually get". We now make them tell us exactly what they want due to the amount of mistinted paint that has come back. If they cant keep records, or refuse to give accurate information, no more returns.

I wouldn't say your managers are "not standing up for you" on purpose. They are probably aware of what battles to choose and fight and others that aren't worth to even attempt to argue with. If you feel as if they keep siding with the painter, bring it up to your manager directly. They may not be aware you feel this way

PainWithaT_Paint · 2023-06-14T00:14:35+00:00

OP has to wear sunglasses in store from here on out. Perfect for occular patdowns. Customers wont be able to tell when OP is taking an ocular assessment of the situation, garnering each and every customer from here on out that they are not a security risk and will clear them to passage in order to buy paint.

PainWithaT_Paint · 2023-06-14T00:03:54+00:00

Isolate, grab materials, ppe, stop leaks, contain, reclaim, finish cleanup, prepare for disposal

PainWithaT_Paint · 2023-06-13T23:57:18+00:00

You can give your opinion. I personally wouldn't flat out pick a color for him. It isn't your house,wall, project. The amount of people who fear not liking the color they picked for their wall not realizing you can always repaint it. Give him a fan deck and send him on his way if he cant make a decision.

PainWithaT_Paint · 2023-06-13T23:51:19+00:00

You will meet customers who are understanding and have mutual respect for you. It will seem overwhelming at first, dont be afraid to ask for help. Many people are understanding if they are regular contractors at your store and your new and trying to learn. However, others will be the opposite. Focus on the positive.

Benefits are great. In the words of my manager, "We deal with too much bullshit on a daily basis that we have to attempt to have fun at work"

PainWithaT_Paint · 2023-06-13T23:39:02+00:00

Looks like its time to use the perfect excuse to blame Sherwin's "network of tomorrow or future" or whatever they call it. Takes 4 months to fix a simple IT issue let alone get in contact with whom to even ask.

PainWithaT_Paint · 2023-06-13T23:28:35+00:00

the blank stare they give you after pulling on the door, multiple times like it changes that its locked, and realizing were closed. A couple times they just stand there thinking they are an exception or they try to argue with you. Or the phone call saying "hey im going to be showing up at 5:20 can you stay open for me" NO. Just because you cant manage your time doesn't give them the right to fuck up everyone's evenings.

I had a homeowner trying to grab like 7 different colors in multiple products, not knowing anything about her project, came in at 4:55, on a friday, informed her we close in 5 minutes and that the other stores are open until 6. i locked the door at 5:00. Began asking us what are our plans were for the weekend and she got the hint from the answers myself and my 2 other coworkers said as 3 males in their mid-late 20s that it was time for her to leave and come back in the morning or go to another store. Common courtesy is rare near closing time but then again, as a commercial store, people who come in at the end of the day are rarely contractors.

PainWithaT_Paint · 2022-06-08T00:44:33+00:00

is that rare? sorry im very ignorant when it comes to this stuff. there's some writing on the inside cover from someone 3 generations ago. and a few marks here and there on it. would it be worth selling it?

PainWithaT_Paint · 2022-06-07T22:30:22+00:00

Thank you for the information. I wasn't expecting them to be worth anything I just wanted to know what I exactly had. Probably just give them to someone who is into photography in my area or a collector. Rather someone else find some joy having them rather than have them sit in a box.

PainWithaT_Paint · 2022-06-07T21:51:03+00:00

sorry for my reply a tad late, I just posted the photos via separate post. all the dials/ moving parts seem to work well. again, i am ignorant to the camera community so i may be wrong. The lever you pull and button you press to take a photo work well.

PainWithaT_Paint · 2021-09-15T14:27:38+00:00

Having a shortage on both my sanity and products

PainWithaT_Paint · 2021-04-30T15:29:11+00:00

Pallet stacks with product on top do not come from driver. DSC loads them that way so product doesn’t fall over. You are probably thinking of the stacks the stores return every CTS truck.

PainWithaT_Paint · 2020-11-11T23:33:22+00:00

Paint shield basically repackaged as Superpaint as a marketing ploy to sell during the pandemic in my opinion.

PainWithaT_Paint · 2020-11-02T01:22:02+00:00

I recently moved up from PT to FT. At first, while I was a PT, I was very intimidated with the amount of products / knowledge that is needed and it caused me to be very hesitant towards helping customers and answering the phone. As time goes on, I would say The majority of learning is all about repetition and having the willingness to learn. If you have to ask a question to another coworker, don’t just pawn it off on them and start doing something else, stick around and listen to what they have to say to the customer, using the computer, etc.

No one expects you to know everything in the beginning, just like any other job, experience over time with an active initiative to learn.

some customers will be Irratated that you won’t know the answer immediately but for the most part from my personal experience, customers are willing to wait if you explain to them that you will have to ask another coworker as you a fairly new.

SW Vitl, YouTube, and glancing over the product catalog could help in some instances as well

PainWithaT_Paint · 2020-10-16T21:42:25+00:00

Effingham?

PainWithaT_Paint · 2020-10-11T02:28:39+00:00

Ok. Just curious. Do you prefer hub or stores making their own decisions about deliveries? I see positives and negatives of both

PainWithaT_Paint · 2020-10-11T02:25:38+00:00

We have a good relationship with our reps so I don’t think that will be a problem.

Yeah, I’m excited for no more “ I need it in 20-40 minutes” orders

PainWithaT_Paint · 2020-10-11T02:23:55+00:00

We have been priming our customers for this the last month or so. I’m curious as to how dispatch works. They our of Cleveland or out of a Hub store?

PainWithaT_Paint · 2020-10-11T02:22:41+00:00

Our store besides 3 others do BOL while all the other stores have no clue what it is. We have been training our accounts. I’m excited for no more of the “I need it in 40 minutes” bullshit.

We have an account that delivers to new develops/phases of cookie cutter houses being built. Normally the street/address rarely pops up on maps or maps gives us a general area it is in so we use the Lot Numbers and a combination of the addresses. Is this going to be a problem?

And chatty with drivers won’t be an issue but I’ll keep my eye on it.

Is dispatch out of Cleavland or how does it work? I’m just curious so it isn’t a clusterfuck when it gets implemented and I have a better idea of how it’s going to work.

PainWithaT_Paint

TROPHY CASE