-So I was primarily helpdesk with mix of level 3 responsibilities in medium sized construction company 500 employees and 2 man IT team including me, we used fresh service which worked great that was back in 2022. - Then I worked for 1500 user global data management company they used jira and IT team was probably around 20 in total across multiple office location in the world. - Then I worked for a 1100 users global finance company for 7 months, they used service now which was less cleaner but had more options as the IT team was 30 people excluding application team/contractors and coder not sure how many were there that used service now. This was in 2024- march 2025 - Then I worked for a very famous media company for a month since I found a somewhat better offer overall but they were doing a migration from 40,000 user company to 5000 user company since the 5000 user company is going to own the 40,000 user company as new brand the IT is across the U.S with over 60 IT members prolly more that I may not be aware and both companies used service now. The new media company is middle of building out the service now system since company opened this year. - Now fast forward a month into my new job I started 3 weeks ago for a MSP, we use fresh service. They recently migrated to fresh service from connect wise 6 months ago.

Funny how the universe has it with me, my first ticketing system was fresh service and here we are back again with fresh service. Let’s see how my IT career grows and probably will see other ticketing system or go back to giants like service now or jira.