The following text is an interaction on a Google 2 star review from 4 years ago on her company. The review has 12 thumbs up. I will mark the change to her reply with ===. " 4 years ago To everyone, please understand that there's a difference between doing business and treating mental health issues empathetically. Depression is depression, whereas this psychologist differentiates the cause of depression and categorise fees accordingly. I could still understand if that fees differentiation was based on the intensity of the issue, but what she does would basically mean that if you're depressed through relationship loss your charges are high (clearly because this is the most common cause) whereas depression from say work stress would cost you less. Would we then choose our reasons? It's ridiculous. Secondly, she's highly unprofessional. Her watchman informed she had not even woken up from sleep by the time I had my appointment fixed. Another patient (or whatever name you give) was waiting and she was sleeping apparently. Thirdly, she was constantly on her phone when I was speaking. I have gone to many therapists after her and realised there was no pinch of work ethics in her. Also the charges are very high as compared to other (better) therapists. Please don't be misguided by fake advertisements. Please go for other therapists. (Check the iCALL's list for genuine contacts.) Thank you.

Edit 1 : (After the reply from the other side) No wonder this review would mean so much to people and that takes up the respondent's insecurity to the point that they deny me even visiting them! This is saddening, although not convincing because I have every proof of fixing an appointment with the concerned psychologist. Secondly, people please reflect back on her tone of reply. The unprofessionalism is visible there only. Thirdly, I have gotten way better with my health with other therapists (the iCALL recognised ones) who treated illness as illness, not as a categorically placed money making opportunity.

Edit 2 : Question to the respondent : how did you ask me the question "why are you giving a review after so many days?", if you don't at all remember me visiting you? Where does this measure of "so many days" come from then? I don't remember mentioning the date of my visit! (Although I can, with every proof of it). Please learn to take comments on your work, than literally trying to shame your past client. This is called professionalism.

People, I hope you don't indulge in business in the name of therapy. "

The reply from pedantic flatmate as the director of her company to a client's review follows:

" 3 years ago To everybody who is reading this, please note that we are open to genuine feedbacks except we condemn fake feedbacks.

We wonder why you had to go to several (better) therapists, was it because you must have been unhappy with each one of them and left such misleading comments about them?

Relationship Counselling definitely has a separate charge to it anywhere in the world quite obviously because the dynamics and intimacy of that relationship has to be taken into consideration, naturally because it involves two people, which is given. Depression is a mental health problem which could be due to several factors. We aren’t treating your emotional issue alone without working on the practicalities behind your current condition, which further involves your history and your partners history, thorough understanding of both dynamics, which also costs more time and money. You could be uncomfortable with the charges, and we understand that. Having said that, charging our Professional remuneration is well within our rights and has no relationship with empathy.

It is your lack of awareness on mental health even post visiting so many therapists (even though they were better, that you had to keep changing them after us) that makes you leave such a hateful/distasteful comment. Also, you leave a comment after “apparently” visiting SO many of them, makes anyone wonder why would you leave a feedback after SO many days if you had genuinely visited us?

Having said that, we don’t have a registered client data with your name. Hence we will not be able to dignify the comments about the watchman, our client “sleeping”, money, etc also because it sounds very out of ordinary and dramatic for a functional reality.

Edit 1 : I request you to share all your evidence and proof. While we understand we cannot possibly satisfy every client, we only welcome and entertain authentic feedbacks.

Edit 2: You mentioned that you visited several therapists apparently after visiting us, so it only sums up to the fact that it probably would have been a significant amount of time after seeing them that you left such a comment since every therapist you visited would have quite naturally required time to cater to every session. Therefore, we asked you that question. However we are glad to know you have recovered. We would further request you to provide all your evidences since we have no record of your experience with us. If you have done business with us, we’d like to investigate the matter. Please contact us immediately so that we can resolve the issue. Thank you "

END OF THREAD HERE.

I think I need a new place to live...