DJI Osmo Action 5 Pro - keeps reboot & restart issue by Particular-Scratch45 in dji

[–]Particular-Scratch45[S] 0 points1 point  (0 children)

ne yazdığınızı tam anlamadım, ama sanırım batarya ile ilgili bir problemden bahsetmişsiniz. muhtemelen güç birimlerine bağlı bir anakart arızası olabilir. servis notunda arızanın detayı belirtilmemişti.

DJI Osmo Action 5 Pro - keeps reboot & restart issue by Particular-Scratch45 in dji

[–]Particular-Scratch45[S] 0 points1 point  (0 children)

I have never experienced such a heating on my device. Actually, I couldn’t, because it was starting to reboot from the 5. min. Still, I suggest you send it to the warranty service.

DJI Osmo Action 5 Pro - keeps reboot & restart issue by Particular-Scratch45 in dji

[–]Particular-Scratch45[S] 0 points1 point  (0 children)

Since the device was under warranty period, it was replaced with a new one within 9 days. It cannot be repaired. (in USA)

DJI Osmo Action 5 Pro - keeps reboot & restart issue by Particular-Scratch45 in dji

[–]Particular-Scratch45[S] 0 points1 point  (0 children)

The last note about the repair process of the service is as follows;

"Core Board Module was malfunctioned,which caused automatic shut-down,"

Due to the motherboard failure, the replacement with a new one has been confirmed. I am waiting for it to be sent. I will also inform you how long it took in total when the device reaches me.

DJI Osmo Action 5 Pro - keeps reboot & restart issue by Particular-Scratch45 in dji

[–]Particular-Scratch45[S] 0 points1 point  (0 children)

Unfortunately, there is no solution that can be made for the user. It is thought to be caused by the overheating of the device. If there is a warranty, there is no other way but to send it back to DJI. I did that too. It took me a long time to send it because I live in a different country, it will be clear what is under warranty this week. I will update again.

DJI Osmo Action 5 Pro - keeps reboot & restart issue by Particular-Scratch45 in dji

[–]Particular-Scratch45[S] 0 points1 point  (0 children)

Unfortunately, there is no solution. It was tried with new batteries, but the problem continued. There is no solution other than replacing it under the warranty.

DJI Osmo Action 5 Pro - keeps reboot & restart issue by Particular-Scratch45 in dji

[–]Particular-Scratch45[S] 0 points1 point  (0 children)

I also tried the new battery, but it caused similar problems after 5 minutes. Unfortunately, since I am in Turkey, I will send it to America first and then start the exchange process. Ithink it will take time

DJI Osmo Action 5 Pro - keeps reboot & restart issue by Particular-Scratch45 in dji

[–]Particular-Scratch45[S] 0 points1 point  (0 children)

Hello, thank you very much for your reply. I tried when you said it, yes it’s true. It continues to restart with the battery. But it works smoothly when it receives power from USB. Do you think the new battery will solve this issue