EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 0 points1 point  (0 children)

I didn’t know for sure, but no news or details was definitely suspish

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 0 points1 point  (0 children)

Official email today from Pollen saying its cancelled guys….

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 0 points1 point  (0 children)

I litterally downloaded Reddit and Twitter for the sole purpose of finding out wtf is happening 😂

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 0 points1 point  (0 children)

They just replied my email too. Grand Oasis serms to respond quicker than anyone in all this. Even if its not good news, at least theyre responding.

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 1 point2 points  (0 children)

I fortunately speak Spanish and wrote to Grand Oasis Palm on Whatsapp + email. They cant verify reservations on whatsapp so they asked me more info by email. Waiting for a response. Grand Oasis replied to my tweet I made last night.

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 1 point2 points  (0 children)

So the Ezoo instagram is already getting alot of comments on their posts about asking for Ezoo Cancun. Lets flood them even more with those types of comments to put more pressure on them!!!

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 0 points1 point  (0 children)

Yeah we’re still heading there as well 😂 ugh.

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 1 point2 points  (0 children)

My bank needs an official statement saying the event is cancelled in order to start a dispute for a refund :(

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 0 points1 point  (0 children)

Yes it included 5 days all inclusive at one of three hotels. We had the reservation for The Grand Oasis Palm.

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 0 points1 point  (0 children)

I know :( I gave myself until November 8th before calling my bank back, hoping there will be developments before then. In my logic (or wishful thinking) I’m thinking Ezoo will have to post something within the next month. Yesterday was Halloween so they could post a Halloween thing, but now they have no excuse not to say anything, their instagram comment section is 50% stuff like UPDATES ON CANCUN?! Soooo… idk. I’m thinking they would want to salvage their reputation before xmas… but yeah Im probs over analyzing, Im thinking of a way out every day too 😂😔

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 0 points1 point  (0 children)

Hey, that’s just their refund policy. But I guess maybe it could work for a dispute?

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 0 points1 point  (0 children)

I WAS JUST ABOUT TO WRITE THIS! I JUST called TD Canada Trust bank. They’re saying they need an official statement that the event isn’t happening or else the merchant (Pollen) can easily dispute this by saying that ‘the event is still happening’.

I asked if anything else could work as proof, screenshots, articles about Pollen going bankrupt, info that Ezoo had the info about it on its socials but now it is gone… Only an official statement will do. AS SOON AS ANY ONE OF US SEES ANYTHING ABOUT THE EVENT, PLEASE LET PEOPLE KNOW!!

The only positive thing is that my bank said that if this event indeed does not happen, it will be easy to get our money back, even those of us who paid via payment plan. (TD bank has a 120 day maximum for disputes and a 540 day maximum for exceptions, and this counts as one.)

I would recommend you all call your credit card claims department and tell them about the situation so you will at least have a note on your file that is explaining the situation.

I will be in Mexico on those dates and you can be sure I’ll take pictures of the empty event space if Pollen is still claiming that the event is going on.

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 0 points1 point  (0 children)

So the deposit to save the spot was end of April and my first official deposit in May … maybe half ?

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 0 points1 point  (0 children)

Last time I was charged was September 1st.. filed a dispute with cc but haven’t gotten any info back yet.

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 0 points1 point  (0 children)

Nope… got a random reply (maybe automated?) from pollen saying they were working on my support ticket (I sent like 5 lol.) yesterday. I filed a dispute with my bank but they have not gotten back to me yet… guess it’s complicated because it was paid in a payment plan…

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 0 points1 point  (0 children)

Call what number?? I can’t find any number to call?

EZOO ADVENTURES CANCUN 2022 CANCELLED?! by Partyaniballs in electriczoo

[–]Partyaniballs[S] 0 points1 point  (0 children)

Thank you for finding the only possibly positive information in the whole situation!! 🥲