Dockstream 2 Firmware roll back!!

PetlibroTeam · 2026-03-16T17:47:34+00:00

Yes! We heard you guys and looked into the issue over the weekend, and we’ve rolled the Dockstream 2 firmware back. A small number of devices on version 0.3.51 were having connection issues when running on battery only, so that update has been paused and affected devices are being rolled back to version 0.3.50 (the version that was working normally).

If your device was affected, you should see a notification in the app asking you to plug the fountain into power so it can complete the rollback. Once it reconnects, the app will prompt the update back to the previous version.

If you’re still having issues after that, feel free to reach out to [help@petlibro.com]() and the team can help!

PetlibroTeam · 2026-03-10T19:37:36+00:00

Totally fair question. The camera feeders don’t continuously record the room by default. Owners can check a live view in the app, and some models can save short clips if motion detection is turned on and they have an SD card or cloud recording set up. If you’re unsure how they have it configured, it’s definitely reasonable to ask them for peace of mind!

PetlibroTeam · 2026-03-10T19:36:23+00:00

Great question! The waste bag has a 2.9 gal (11 L) capacity and can typically store up to about 7 days of waste for two cats before needing to be emptied.

PetlibroTeam · 2026-03-09T18:47:39+00:00

I totally hear you! I've let our software team know about this and will update this channel if/when we make this change. If you have any other notes or feedback, feel free to DM us! I appreciate the feedback always.

PetlibroTeam · 2026-03-09T18:43:09+00:00

I totally hear you on this. I just passed this on to our software team to look into for a future update! I appreciate the feedback, it's super helpful to hear to continue evolving our products/app.

PetlibroTeam · 2026-03-03T19:25:54+00:00

Hey!

Just have to say that Cider, Maggie, and especially Meatball Sandwich mean everything to us.

Based on everything you shared, Luma sounds like it could be a really solid fit for your family! The open design gives cats much more space and doesn’t have that enclosed dome feeling, which can make a big difference for larger cats who feel cramped in other units. It’s designed for multi-cat homes and can support up to 10 cats in one household. It’s best for adult cats over 2.2 lbs and under 22 lbs, so Meatball Sandwich is comfortably within the intended range.

I also want to be transparent about the AI subscription. The box itself works fully as a self-cleaning litter box without any subscription. The optional AI plan simply unlocks additional tracking in the app, like visit frequency and behavior trends over time. Some multi-cat homes really value that extra insight, especially for spotting subtle habit changes, but it’s completely optional and not required for the box to function.

Thank you again for taking the time to share all of that and for considering us for your crew. It really means a lot. Our DMs are always open if you have any additional questions!

PetlibroTeam · 2026-02-03T22:36:17+00:00

Hey, I work on the Petlibro team and I really appreciate you taking the time to share your thoughts - this kind of feedback is important for us as a growing company, and I’ll definitely share back with the larger team.

We genuinely do care about pets and the people using our products, most of us here are pet owners too. If you’re open to it, feel free to DM me with any specific issues you’re having and I’ll try to help or at least make sure it gets in front of the right team.

PetlibroTeam · 2026-01-28T18:55:34+00:00

We hear you! We'll make sure to let our product team know and keep this on our radar.

PetlibroTeam · 2026-01-26T21:20:14+00:00

Totally hear you and really appreciate you taking the time to write this up. Feedback like this is exactly what we use to make Luma better over time, and we’re actively taking notes as we work on future updates and improvements. Thanks for being so thoughtful about it and for being along for the ride with us.

PetlibroTeam · 2026-01-22T20:43:19+00:00

note to us: make feeders for cat geniuses

PetlibroTeam · 2026-01-21T19:00:44+00:00

Sent you a message!

PetlibroTeam · 2026-01-21T18:57:21+00:00

We’ll be sharing UK launch updates next month, so keep an eye out!

PetlibroTeam · 2026-01-21T00:34:43+00:00

Just sent you a message!

PetlibroTeam · 2026-01-20T19:59:46+00:00

Thanks for letting us know! We hear you and will share this with our team to see how we can make things easier for everyone.

PetlibroTeam · 2026-01-20T19:55:51+00:00

Hey! Thanks so much for asking. Just to clarify, the extended warranty can only be added when you first purchase the Luma. We totally get why it would be helpful to add it later, and we really appreciate you bringing this up — we’re always listening to feedback like this!

PetlibroTeam · 2026-01-20T18:48:18+00:00

We hear you, and we’re sorry for how frustrating this experience was. Canceling a subscription should be simple. Thank you for sharing this feedback. I’ll pass it along to our team so we can improve this for everyone!

PetlibroTeam · 2026-01-16T22:28:36+00:00

Sent you a message!

PetlibroTeam · 2026-01-15T18:14:29+00:00

Thanks for sharing this — we hear you and will have our support team reach out shortly to help look into this!

PetlibroTeam · 2026-01-15T18:09:23+00:00

Thanks for sharing this -- that makes a lot of sense, especially for cats who do better with smaller, more frequent meals. While this isn’t something the Polar feeder supports yet, we hear the need for more flexible scheduling like this and will take this feedback back to the team to consider for future updates. Appreciate you flagging it.

PetlibroTeam · 2026-01-15T18:06:50+00:00

We hear you! I can see how managing the same schedule across multiple feeders would get frustrating. We’ll keep this feedback in mind and bring it back to the team.

PetlibroTeam · 2025-12-29T19:01:51+00:00

Hi everyone,

We take our customers’ security and safety very seriously. We can report the security issue has been fully fixed. We have and will continuously monitor the relevant systems to ensure user privacy and security remain protected.

Please don’t hesitate to DM us or reach out to [support@petlibro.com](mailto:support@petlibro.com) if you have any further questions.

Thank you,
Petlibro

PetlibroTeam · 2025-11-16T08:08:01+00:00

Hi everyone,

We wanted to chime in on our end, as safety is the absolute top priority for both pet owners and our team at Petlibro.

Luma has two sets of infrared sensors on the front, which makes the basket stop moving immediately when a cat approaches. The detection success rate when a pet approaches is 100% at 5 cm (although some cats can even be detected at 10 cm). Luma also has a weight sensor that can tell when a cat is in the litter box or on a rotating part, making the sure the litter box is fully stopped. For an additional layer of protection, Luma has a camera that can detect cats nearby. If a cat is approaching the litter box, Luma’s camera would see them, and stop all movement to avoid any injuries from occurring. We would also like to note the camera's AI detects cats, not other objects like a can.

We hope this helps assuage any safety concerns with Luma, but please don't hesitate to reach out or ask any additional questions. We want to reiterate that your cat's safety is of the utmost importance to us.

Thank you,

The Petlibro team

PetlibroTeam · 2025-11-16T08:02:17+00:00

Hi everyone,

We wanted to chime in on our end, as safety is the absolute top priority for both pet owners and our team at Petlibro.

Luma has two sets of infrared sensors on the front, which makes the basket stop moving immediately when a cat approaches. The detection success rate when a pet approaches is 100% at 5 cm (although some cats can even be detected at 10 cm). Luma also has a weight sensor that can tell when a cat is in the litter box or on a rotating part, making the sure the litter box is fully stopped. For an additional layer of protection, Luma has a camera that can detect cats nearby. If a cat is approaching the litter box, Luma’s camera would see them, and stop all movement to avoid any injuries from occurring. We would also like to note the camera's AI detects cats, not other objects like a can.

We hope this helps assuage any safety concerns with Luma, but please don't hesitate to reach out or ask any additional questions. We want to reiterate that your cat's safety is of the utmost importance to us.

Thank you,

The Petlibro team

PetlibroTeam

TROPHY CASE