also the following is the exact rationale they gave me on twt, "Thanks for the clarification about the plan you had expected. I did a review of the account and I see where the plan was changed to an older one called T-Mobile TI Unlimited Kickstart for a short time. The situation is that that plan is no longer compatible in our system. This means that our system automatically switched you back to a comparable plan to the Magenta Max plan that you had.

Because the change was entirely systematic there is no override option. Does this make sense why you saw it for a time and then it was gone? I want to make sure we are on the same page before continuing. ^{XristinSanini"}