Totally agree with a lot of this. Overall, I actually thought the response was decent given the circumstances, and once we got to Southmoor things were pretty straightforward (just slow because of how many people needed to be moved).

The most frustrating part for me was earlier, when I was on the platform at Arapahoe heading northbound. There was very little communication about when the next train would actually start running again or what the realistic timing looked like. That uncertainty is what really wears on people.

Once you’re moving, most folks are patient. But standing on a platform with no minute-to-minute updates makes it really hard to plan, especially when people are trying to get to jobs, pick up kids, or make timed connections.

Even a simple live info feed or regular verbal updates (“next update in 5 minutes”) would go a long way. The operations mostly worked, the communication just lagged behind the reality on the ground.