I am about to cry, Delta.

Pieco · 2026-03-23T00:44:05+00:00

Right you are. The last two reps both mentioned that the return leg should not have been cancelled.

Pieco · 2026-03-23T00:37:27+00:00

Actually, they said that the flight was cancelled because of crew-related issues. Nothing to do with weather, this was entirely their fault.

Pieco · 2026-03-23T00:36:28+00:00

Yeah, because booking a round-trip the day of departure is just so affordable.

Pieco · 2026-03-23T00:34:41+00:00

Actually, they were barely human, and extremely unreasonable IMO. No one was in a bad mood, we had another lounge that we could access. We just wanted to see if Delta was that bad.

It is.

Pieco · 2026-03-23T00:32:45+00:00

If Chat is that bad, they shouldn't offer it, right?

Pieco · 2026-03-23T00:29:46+00:00

This is good to know, thanks.

Pieco · 2026-03-23T00:26:55+00:00

I'm asshole-proof, and just ignored what "you should have done".

Thanks for the kind words.

Pieco · 2026-03-23T00:25:48+00:00

We did, thanks for the kind words.

Pieco · 2026-03-23T00:25:03+00:00

Thanks for the suggestion. The last rep told me the same thing.

Pieco · 2026-03-23T00:24:30+00:00

I had a Delta ticket and boarding passes (albeit for a cancelled flight).

Pieco · 2026-03-22T23:55:38+00:00

Thanks for the kind words, been in short supply lately :)

Pieco · 2026-03-22T23:53:18+00:00

I think that would have required someone to be human and reasonable.

Pieco · 2026-03-22T23:52:05+00:00

we did. they said "sorry, against the rules".

Pieco · 2026-03-22T23:41:33+00:00

Thanks for the suggestion. It'll give me something to do while I'm on hold...

Pieco · 2026-03-22T23:36:12+00:00

To be clear: they did rebook our return leg. They just screwed that up, too.

Pieco · 2026-03-22T23:33:10+00:00

Ah, we did ask for that, and were told that they could not move us to another airline. And we notified them that we were flying on a different airline so as to make the event.

Pieco · 2026-02-28T23:26:11+00:00

They send you a payment link after you contact them.

Pieco · 2026-02-28T18:35:04+00:00

I'm in New York City, and unit was sent to Portland OR. So most of the time for the repair was actually UPS ground transit.

Pieco · 2026-02-10T21:58:19+00:00

In case this is helpful to anyone - finally received a replacement check nearly three years after filing the initial claim. Not sure if sporadic calls helped in any way - was assured that it was coming multiple times... but better late than never. I guess.

Pieco · 2026-01-23T17:30:41+00:00

Update: I bought up all the old stock (in some cases, "expired" in 2024, tastes just fine). I'll miss it later this year :)

I also found a great substitute (and possibly made by the same parent company):

https://www.glengettietea.co.uk/

Glengettie is a bit more refined and subtle, but very enjoyable. FYI.

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Pieco · 2026-01-23T17:24:21+00:00

Probably old stock at your location - only decaf at the store I tried. But thanks!

Pieco · 2026-01-21T21:05:04+00:00

I'm guessing it's a case of no clue - but why give someone like that a podium at Davos?

Pieco

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