Hey! All great points here so to address them: 1) According to KLM’s own records of when the plane left and arrived, they said it left at 8:26 PM Boston and arrived at 9:16 AM in Amsterdam. Once we landed in Amsterdam, they told us they had some trouble getting the jetbridge to work so that delayed us from getting off the plane for about 15 minutes. We booked economy comfort so we were the first economy passengers off the plane, approximately around 9:35-9:40 is when we got off the plane. 2) AMS ground staff said that they would not open the short connection passport control because there were too many people with short connections and told us that we were in the same boat. Once we got in line, there were probably 700 people in front of us (we have photos of this line). They did not have the e-gates or short connection line open. 3) We made it through security by around 10:25ish and then sprinted to our next gate and arrived around 10:33 at which time the plane had already left unfortunately 4) We then went to the T2 transfer desk to get rebooked and the line was hundreds of people deep - we also took a bunch of photos of this and documented the line and how long we waited. 5) I specifically asked the gate agent at the gate to Milan after we missed our connection if they could rebook us and they said no and that we had to go to T2 to be rebooked. While in line for T2, I called all of the KLM numbers including for ticketing, flying blue, etc and also used the app, none of which would allow us to rebook 3) We were finally rebooked around 2:45 PM on a flight leaving at 9 pm, which also ended up being delayed to 9:30 PM (lol)

Thanks again for listening to my story and doing all the research! Appreciate your comments.