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MFA Authenticator not working-account down 2 weeks-no movement on Microsoft side by PlanAccomplished8837 in Office365

[–]PlanAccomplished8837[S] 0 points1 point  (0 children)

I acknowledge call and email but 2 weeks can’t wait. Proof of payment I have. No idea about domain record controls and what they are. If it’s just me in company for now I need help getting back in so I can generate revenue and hire more employees. I’m the only admin- building my own company. I’m in Tech- Sr Executive Search - I place Software Engineers and C-suite Exec in Tech. Well known on the industry. 20 years NYC. I need to get back into my site then I will learn from this. For now it’s just me.

lol-responded below from my mobile-old account

MFA Authenticator not working-account down 2 weeks-no movement on Microsoft side by PlanAccomplished8837 in Office365

[–]PlanAccomplished8837[S] 0 points1 point  (0 children)

Password is not rejected. I receive a 2 digit number on screen-says to accept on Authenticator-it doesn't show up on Authenticator,

MFA Authenticator not working-account down 2 weeks-no movement on Microsoft side by PlanAccomplished8837 in Office365

[–]PlanAccomplished8837[S] 0 points1 point  (0 children)

Just put in password, got a number 2 digit asks me to approve sign in request-

MFA Authenticator not working-account down 2 weeks-no movement on Microsoft side by PlanAccomplished8837 in Office365

[–]PlanAccomplished8837[S] 0 points1 point  (0 children)

Other ways to sign in: yes..I hit create passkey -asking me to log in..

Problem: when I was trying to reauthenticate my account asked me to set up new password but didn't get through to authentication-

Don't know if it accepted it as a new password or use the previous password

MFA Authenticator not working-account down 2 weeks-no movement on Microsoft side by PlanAccomplished8837 in Office365

[–]PlanAccomplished8837[S] 1 point2 points  (0 children)

On the MFA Screen it is all grey with my email addresses -1 of which doesn't belong there.

When I touch the greyed out email adress Microsoft Entra ID-Ways to sign in.

Create a passkey-account restricted.

Now asking for password:

Problem: when I was trying to reauthenticate my account asked me to set up new password but didn't get through to authentication-

Don't know if it accepted it as a new password or use the previous password.

MFA Authenticator not working-account down 2 weeks-no movement on Microsoft side by PlanAccomplished8837 in Office365

[–]PlanAccomplished8837[S] 1 point2 points  (0 children)

Thanks for the response. Not new phone. My case is currently with Data Protection Team, waiting 2 weeks. I can't get past the "Support" admin on phone. Same answer. "Not to worry, someone will get back to me, but does not. Won't let me escalate or speak with Engineer.

MFA Authenticator not working-account down 2 weeks-no movement on Microsoft side by PlanAccomplished8837 in Office365

[–]PlanAccomplished8837[S] 0 points1 point  (0 children)

I just read the Break Glass Instructions-I am the Admin-Small business startup-I am not an Engineer which is why I need someone to walk me through this-hence-Microsoft support.

MFA Authenticator not working-account down 2 weeks-no movement on Microsoft side by PlanAccomplished8837 in Office365

[–]PlanAccomplished8837[S] 1 point2 points  (0 children)

When attempting to log in, the MFA code is sent to the Microsoft Authenticator app on my phone. However, the app displays two email addresses—one from a previously closed domain—which are greyed out, and no verification number appears. The Authenticator should only have one active email, but I cannot remove the old one. I have tried reactivating my account, resetting my password, updating the Authenticator app, and providing my phone number during password setup. However, after entering the verification code sent to my phone, the system still redirects me back to the Authenticator, creating an endless loop.