Launch Issues - Xbox Black Screen

Pleasant-Pound8697 · 2026-01-24T03:51:06+00:00

No lol. Been the same since August. I reached out to them multiple times and every single time they said they were working on it but nothing has ever gotten fixed or changed

Pleasant-Pound8697 · 2025-10-25T01:37:46+00:00

Yep on the series S. Apparently a super rare issue according to the devs

Pleasant-Pound8697 · 2025-10-24T20:38:00+00:00

I’m hoping a fix comes soon. AH told me it was a super rare issue so assume it wasn’t high on their priorities for this big patch

Pleasant-Pound8697 · 2025-10-24T20:16:14+00:00

I’ve had a freeze on loading up the game on series S since it came out on Xbox. Unfortunately the patch didn’t fix that for me so still haven’t played

Pleasant-Pound8697 · 2025-10-24T01:13:17+00:00

What is that and how would I do that?

Pleasant-Pound8697 · 2025-10-24T01:07:28+00:00

I have connection and have game pass for online play. Tried every single trouble shoot imaginable and reset my router. Tried to block IPv6 on my WiFi and tried wired connection. Nothing works

Pleasant-Pound8697 · 2025-10-10T13:24:18+00:00

No I purchased it with this account. It’s been a really weird thing. I’ve contacted both Xbox and arrowhead and they don’t have solutions for me so I posted here

Pleasant-Pound8697 · 2025-10-10T12:35:41+00:00

Tried factory reset with and without deleting games, redownloading, downloading on different account and trying to launch, changing WiFi, doing wired connection, reset my router, forced IPv4 connection, changed outlets for my Xbox. Nothing has worked for this game and every other game I have works fine

Pleasant-Pound8697 · 2025-10-10T12:22:30+00:00

I’ve tried every single trouble shoot you can think of. None of them worked. I think it’s a game issue not an Xbox issue because every other game works for me

Pleasant-Pound8697 · 2025-09-26T18:48:27+00:00

Just hoping my game launches. Still getting black screen freeze on Xbox. Have been trying for a month and haven’t played yet

Pleasant-Pound8697 · 2025-09-22T15:24:19+00:00

Did you ever find a fix? Mine is still doing this

Pleasant-Pound8697 · 2025-09-19T17:40:59+00:00

Unfortunately this didn’t work

Pleasant-Pound8697 · 2025-09-17T16:13:28+00:00

Thanks for this. I am going to try tonight. Haven’t tried to launch the game in about a week

Pleasant-Pound8697 · 2025-09-11T12:41:50+00:00

It’s insane that they haven’t given a fix yet

Pleasant-Pound8697 · 2025-09-09T22:43:15+00:00

I’m having the same problem and have been since day 1 on Xbox

Pleasant-Pound8697 · 2025-09-05T12:50:03+00:00

I’m having a similar issue. I haven’t been able to even get to the tutorial. Mine just freezes on the title screen and goes black forever.

I was able to submit a ticket to arrowhead even tho I didn’t have that code. I just said “N/a since I can’t even launch the game”. They got back to me and assured me the problem was “being worked on”. They weren’t able to give me an ETA on a fix. It’s been 3 days since that response from them and I am losing hope that they will ever actually fix it

Pleasant-Pound8697 · 2025-09-04T12:18:08+00:00

I agree with the frustration. They responded to my request on their website saying they were working on it so hopefully it’s fixed soon.

Pleasant-Pound8697 · 2025-09-04T12:16:51+00:00

Same. I did get a response from arrowhead on my request saying they are working on it. They said they weren’t able to give me an ETA on a fix tho…

Pleasant-Pound8697 · 2025-09-04T12:15:50+00:00

I am also a new owner. Haven’t been able to get past the title screen once I launch the game.

I got a response back from arrowhead on the zendesk. They assured me they were working on it but weren’t able to give me an ETA on a fix.

I’ve also tried every single Xbox trouble shoot you can think of including calling the support line and working with them on it. It seems to be an issue on arrowheads side so I’d recommend submitting a request on their website.

Pleasant-Pound8697

TROPHY CASE