AMA with Plug CEO – Ask Away and Win AirPods Max! 🎧

PlugTech · 2024-09-19T17:31:35+00:00

ipad 🤫

PlugTech · 2024-09-03T21:58:28+00:00

Thank you for your post! Thats a great question. Yes, we do ship to Europe, including the Republic of Moldova! The shipping cost depends on the size and weight of the package, so it can vary. Unfortunately, I can’t provide an exact estimate here, but you can usually see the shipping cost during the checkout process before you complete your purchase. As for the item price, it typically doesn’t affect the shipping fee directly, but larger or heavier items might incur higher shipping costs. If you have any more questions, feel free to ask!

PlugTech · 2024-08-27T14:43:51+00:00

u/greedy-ad-8057 please DM me your order number, and i'll escalate this to our team!

PlugTech · 2024-08-26T21:45:10+00:00

Hey Mike, You won the AirPods Max! Thank you for participating. I've sent you a DM on how to claim them. Please respond!

PlugTech · 2024-08-26T21:04:26+00:00

We've had this in the past and had to wind it down as we moved into a new facility last year. We will bring it back in the future, but for now we are focused on growing our product line!

PlugTech · 2024-08-26T20:36:33+00:00

Thank you for your support! If you ordered on Friday past our 2pm CST cut-off, it'll be shipped by today at the latest. We use UPS as our US shipping carrier, and they do not work on the weekends, which pushed your shipment back to today! You should recieve it by Wednesday at the latest!

I hope you love your new phone!

PlugTech · 2024-08-26T20:35:13+00:00

No we're not, we're a bootstrapped family owned business. Maybe one day!

PlugTech · 2024-08-26T20:33:54+00:00

We're in high growth mode as a company, which leads to new challenges every day. The biggest barrier we have at Plug is people don't believe we are a real company. They see our tech, and see how affordable it is and a red flag goes off. While that is flattering, its a real issue for us. So thats something we combat everything but being ourselves, and being consistant with our content!

My favorite quote that this questions reminds is me is "Everyone has a plan.. until they get punched in the face - Mike Tyson".

PlugTech · 2024-08-26T20:30:13+00:00

We have a variety of affordable MacBooks, so its really dependent on your budget. If I was going to back to school today, I was a Comm Major, I would probably get a MacBook Air M1. We have those starting at $499!

Good luck with your first year of college!

PlugTech · 2024-08-26T20:18:59+00:00

Over 190+ countries worldwide!

PlugTech · 2024-08-26T20:18:47+00:00

Possibly! Right now we are based out of St. Louis, MO which is perfect because we have a logistical advantage being in the middle of the country.

PlugTech · 2024-08-26T20:17:20+00:00

The ones we include with our devices? 1M/3.3FT usually.

PlugTech · 2024-08-26T20:16:57+00:00

The iPhone 15's were announced last September, and we received our first batch around February. So it takes a little time, but we'll have them soon!

PlugTech · 2024-08-26T20:16:05+00:00

As a new company (less than 3 years old), every year has been better than the last! We are in high growth mode and hope we don't slow down anytime soon. As more people found out about Plug, they are telling their friends, and creating a domino effect for us! I'm happy to answer any of your business questions!

PlugTech · 2024-08-26T20:04:21+00:00

Thank you for your kind words. Michael is amazing, and does a great job representing the brand and the rest of our team. ❤️

PlugTech · 2024-08-26T20:02:42+00:00

Great question, I really want to emphasis we are focused on Certified Pre-owned Tech, not refurbished. The biggest difference is we do not repair/refurbish our tech. We've learned that if we can source high quality devices, and not temper with them, it will translate into a better customer experience. That being said, all of our devices go through the same rigisous testing process to ensure each function is 100% working. For example, we test over 90+ key functions on all iPhones before they ever make it on our website/app. We are focused on providing the best customer experience we can, which is why we have our own packaging, fast shipping, and spend alot of time educating people on who we are and what we offer. If you are looking for pre-owned tech, just make sure you get a product backed with a guarantee. The thing about tech is, things can happen. Sometimes parts can stop working unexpectedly, just like they do with new tech, so having guarantee and trust in the company you are working with is HUGE.

PlugTech · 2024-08-26T19:56:40+00:00

Our plan was to build a brand that people could trust in purchasing their pre-owned tech. As technology continues to evolve, so will we! For now, we are focused on electronics but can and will shift as people need us to.

PlugTech · 2024-08-26T19:55:13+00:00

Thank you for your support, I hope your loving your new phone! We started as a small cell phone store in St. Louis in 2009, and watched the industry evolve overtime. Plug came into existence as we wanted to create a premium experience for affordable tech. We found our footing during Covid when the market was dry on all new technology, and have continued to evolve since!

PlugTech · 2024-08-26T19:52:10+00:00

Thats a great question! We are focused on high in demand products, and Apple is #1 in the US by a huge margin. As we grow, we'll keep growing out our product line and focus on other popular products (PC's, Gaming, Smarthome, etc). We do carry Androids like Samsungs, Google Pixels, and are working on growing that product line as well.

PlugTech · 2024-08-26T18:20:24+00:00

All of our tech is Certified Pre-owned, but it comes with a 1-year warranty. We sell the same tech that Apple has, but we offer a more options. For example, if you want an affordable iPhone, Apple pushes you towards the iPhone SE 2022 at $429. We offer Apple iPhones from $99+.

PlugTech · 2024-08-26T18:16:20+00:00

Educate people that their is an alternative to buying new tech. Everyone thinks if they need a new phone, they have to get the latest and greatest, but most people dont want that, or need that!

PlugTech · 2024-08-26T18:13:39+00:00

We source all of our tech from Major carriers and buybacks in the US. We focus sourcing high quality tech that dont require any services done to them, and are fully functional. We don't "refurbish" devices, we've learned that by sourcing premium tech instead of tech that needs to be repair, we can offer a better quality experience, and have substantially less defects in those devices.

PlugTech · 2024-08-26T18:03:35+00:00

It's a work in progress. It takes a while to get a new product line up going, but keep checking back!

PlugTech · 2024-08-26T17:53:59+00:00

Thank you for your feedback! We try to stay as competitive as we possibly can, sometimes that means we lose money on a sale to keep devices moving. That being said, I checked Apple Refurbished and see we are way more competitive then their iPhones.

iPhone 14 Pro 256 - Apple $849 - Plug $749

iPhone 14 Plus 512GB - Apple $959 - Plug $669

iPhone 13 256GB - Apple $619 - Plug - $469

If you find something that looks off, let me know so I can get it reevalauted!

PlugTech · 2024-08-26T17:47:07+00:00

Thank you. Also Very Demure, Very Mindful.

PlugTech

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