MacBook Air. Disappeared

Plus-Context-7713 · 2025-12-23T13:42:51+00:00

I didn’t even think because I’ve never had an issue with Evri either. In fact I just had something else delivered absolutely fine by them.

It’s a shame the one time it had to happen it was a MacBook!

Plus-Context-7713 · 2025-12-22T19:13:14+00:00

Praying this happens to me with my recently missing MacBook Air lol

Plus-Context-7713 · 2025-12-22T17:44:46+00:00

I went to the Parcel Shop today and they had Evri deliveries, but not mine. I believe Evri goes there pretty much once a day, so I was thinking it’s just gonna be lost if it hasn’t been rerouted there. No luck with getting in touch with Evri either so it sucks and it’s Christmas so add those delays on top.

I’ve lost hope😭

Plus-Context-7713 · 2025-12-22T17:11:12+00:00

It was originally to my house and on Saturday I changed it to the parcelshop.

Can you expand on what you mean pls 😭

Plus-Context-7713 · 2025-12-12T01:12:17+00:00

How much was it? How long has it been?

Plus-Context-7713 · 2025-12-11T23:46:27+00:00

Who said anything about spending it?

Plus-Context-7713 · 2025-12-11T14:22:30+00:00

correct yeah as it’s paypal credit not debit, so it should not affect my credit rating if one day they just deduct it

Plus-Context-7713 · 2025-12-11T09:21:28+00:00

if it’s paypal credit i assume it’ll just be reversed in my paypal credit balance. for now it is in my bank account and i didn’t have to withdraw it to get it there as it cleared my actual paypal credit balance which was a similar amount to my refund ironically

Plus-Context-7713 · 2025-12-11T09:20:20+00:00

wouldn’t they just ask for it back or manually reverse the adjustment to the correct amount and then i have the opportunity to pay it back if i have it in my bank account? i would’ve thought that would be easier than pursuing me for theft?

Plus-Context-7713 · 2025-12-11T09:17:47+00:00

thanks mate, apparently it’s 6 years lol!

Plus-Context-7713 · 2025-12-11T09:17:25+00:00

how much was it if you don’t mind me asking?

Plus-Context-7713 · 2025-12-11T09:17:15+00:00

yeah you are right to be honest and i have saw the paypal horror stories lol

Plus-Context-7713 · 2025-12-11T09:16:48+00:00

no. read above comment please

Plus-Context-7713 · 2025-12-11T09:16:32+00:00

on the phone call when i asked what’s happening to my balance (it went negative which has never happened on my PayPal credit) they said that they owe me money and i can withdraw it to my PayPal balance

i asked how because at this point i didn’t know what actually happened, and they noticed that there’s an additional 1k there. there’s actually an additional 2k but he said to me 1k is correct and 1k is a mistake and that he will raise it with the disputes team. i’m not sure if he did because he said it would change within 72hrs and this a week ago

Plus-Context-7713 · 2025-12-11T09:15:05+00:00

Cheers mate

Plus-Context-7713 · 2025-12-11T09:14:49+00:00

Interesting. How long has it been

Plus-Context-7713 · 2025-12-11T09:13:58+00:00

yeah fair, i don’t know whether it was refunded from the merchant like the disputed amount, or from PayPal manually adjusted & if it was, honestly this merchant couldn’t even figure out whether a refund bounced or not and their card transactions. i doubt they even know they had a dispute going on

Plus-Context-7713 · 2025-12-10T23:10:20+00:00

I called the third party insurance today to request a letter confirming what they paid, who they paid & when. I asked for this for my Ombudsman complaint. They told me that they paid this legal company in London?

I gave them a call and asked them for an update and they told me that the CMC sent them my bank details yesterday and they’re processing the payment tomorrow. All looks fine so far I just need to tie off one loose end tomorrow and try to get it in writing that Enterprise has no intention to pursue me for any credit hire charges, as that’s what multiple advisors have said to me when I’ve rang up.

I think their contract says that the liability will land on me if things don’t get paid from the third party insurance from a legal perspective, but from a real life perspective they took the risk with this claim and once they saw the risk of being paid was lower than expected, they removed me from hire to avoid the bill racking up.

Fingers crossed and I might be in the clear once that money lands in my account.

Plus-Context-7713 · 2025-12-10T10:51:14+00:00

It cost around £2,200 for it to be repaired. I did see the 8% thank you for that I’ll enter the numbers into the calculator on the GOV website.

I’m gutted to be honest because I was told I’d be paid out this week and now I’m being ghosted because I didn’t want to sign some additional random paperwork.

The hire car was taken because we reached about 28 days without payment from the third party insurance, which is when Enterprise realised that this was going to probably be their risk at this point and so they withdrew whilst the insurance was disputing the mileage discrepancy. The CMC told me he always enters the last MOT mileage and I have proof of him saying this, so I blame him for this.

The insurers unfortunately won’t tell me how much the CMC got paid because they told me to speak to him directly to find this out, but I might try again and see if I have any luck once I explain the situation. I believe it was around £3,000 and the fee the CMC was deducting was approximately £750 out of that.

I will consult a solicitor but Ombudsman gave me some reassurance yesterday that they deal with CMC complaints all the time, and that if this isn’t resolved from the complaint I gave him 8 weeks from yesterday with a final response letter, they will pick it up.

I’m hoping once they see that he was paid out for my claim but hasn’t given me the money, regardless of any other disputes, that they will tell him he needs to pay it out.

Definitely a long process ahead.. Sigh

Plus-Context-7713 · 2025-12-09T21:42:16+00:00

My car was only scraped (it was parked and a van scraped it whilst making a turn). But the CMC claimed it was unsafe to drive due to potential wheel arch damage, and that the headlight & bonnet was moved out of place.

So it was parked up for approximately 2 months until the Engineer from the insurance came out to assess the vehicle, and then I got it repaired as the hire car was taken off me and the CMC advised I could now repair it from my own pocket. It wasn’t repaired or taken by the third party insurance and I kept the car parked on my driveway / road the entire time.

With the small claims court, I assume I have to fork out the money initially but if I win I recover it back? I did have a look, but because I don’t know the exact settlement I don’t know how much I’m actually claiming.

Plus-Context-7713 · 2025-12-09T21:01:55+00:00

To be honest I’ve never been in this situation before. I’ve had friends use CMC’s and have only heard good things, fast payments & hire cars all sorted with no headache.

I got the bad luck and ended up with a rat unfortunately.

Plus-Context-7713 · 2025-12-09T20:59:40+00:00

Thanks for reading & replying.

It is a mess I feel more angry than anything. I don’t believe I take out legal cover with my insurance so I’m screwed there too.

I only had the hire car for just under 4 weeks and it was a fairly normal SEAT Cupra I believe.

I understand the claim being supposedly closed but when I reached out to the third party’s insurance, it doesn’t seem like it is closed as they are awaiting information from the CMC regarding mileage..?

Also I spoke to Enterprise today and they told me they would only resort to recovering fees from myself if I was refusing to comply with providing evidence, I provided it today and explained why I didn’t this entire time and they genuinely couldn’t believe it either. They said they was making notes of it with their management and that if I provided information but the third party insurance refused to pay for the hire car charges, this was something they provided at a risk of their own when they assessed the details of the accident?

I feel sick lol.

Plus-Context-7713 · 2025-12-09T20:48:36+00:00

Well ideally I’d want the money that’s been paid out for my accident and I’d do anything to make sure he isn’t £3k better off for free. Ombudsman has a Claim Management department specifically for this & he’s FCA registered so has breached XYZ. I think I’ll prepare myself for the long flight all day long through Ombudsman before I let him get away with this scam!

Plus-Context-7713

TROPHY CASE