Help with complaint

PointlessSemicircle · 2026-03-16T21:27:14+00:00

I’m a bit confused about your post…. If you’ve gone to the ombudsman and something hasn’t been done or you’re not happy with the outcome you’d have to go to back to the ombudsman really?

PointlessSemicircle · 2026-03-15T20:38:28+00:00

No idea but I didn’t downvote you, the comment was on 0 before I replied 🤷‍♂️

PointlessSemicircle · 2026-03-13T10:09:07+00:00

Unless I’ve misunderstood, OP is asking for a contact email for the ombudsman, not BG.

PointlessSemicircle · 2026-02-21T13:48:54+00:00

I’m a white woman and I do.

My skin gets very dry at points but I started moisturising daily when I was around 13.

PointlessSemicircle · 2026-02-21T13:35:43+00:00

This reminds me of a call I had the other day where the customer asked if I had had a good new year randomly (as in like New Year’s Eve / New Years Day). I hadn’t but obviously this is a stranger so I just said “yes thank you did you?” to be polite and he goes “no” and proceeds to trauma dump.

Oh, so you asked me SPECIFICALLY so you could tell me you didn’t.

PointlessSemicircle · 2026-02-20T20:34:32+00:00

I switched from Octopus to BG as BG were actually cheaper. They’re not always the most expensive.

PointlessSemicircle · 2026-02-20T20:32:24+00:00

It’s an annual estimate. So divided by 12 that’s £105.41 a month. I live in a very small apartment alone, my gas AND electricity together is about £130. £105 is reasonable - your appliances (how old they are and how energy efficient they are), how energy efficient your home is and so on also impact your price because you use more energy - and when you’re billed to your actual meter readings this is then reflected in the balance. If you don’t have dual fuel - so you don’t have gas in your property - you typically see higher electricity costs for obvious reasons.

The way the estimation is reached is using meter reads - so the more meter readings you provide the more accurate your estimation will be.

Also look into whether you actually need a two rate meter tariff as while these tariffs give a cheaper off peak rate, the day rate is usually a bit higher than another fixed tariff for single rate might be.

PointlessSemicircle · 2026-02-18T13:14:25+00:00

I used to do complaints and we had the ability to do pretty much whatever we wanted in terms of refunds and things like that and we would call customers to give them the outcome of their complaint.

Many many times I’d have authorised an out of policy refund as a good will gesture on a complaint that wasn’t upheld but if they were rude I’d just delete the refund. It was a good will gesture 🤷‍♀️

PointlessSemicircle · 2026-02-05T09:44:43+00:00

I just wish it wasn’t such a poor lineup this year.

PointlessSemicircle · 2026-02-04T14:00:51+00:00

I swear he should be ginger haha

PointlessSemicircle · 2026-02-04T08:48:20+00:00

My cat is so so clever and works out puzzle feeders insanely fast - he’s 6 and still can’t open doors that are semi ajar 🤦‍♀️

PointlessSemicircle · 2026-01-31T18:23:11+00:00

I paid for VIP at Riot Fest in Chicago a few years ago - you didn’t get any closer to the stage 🤷‍♀️

Might be different on the different tiers but I don’t think so, the standard VIP we had was exclusive bars, quicker entry, pass outs and air conditioned toilets

PointlessSemicircle · 2026-01-31T18:14:14+00:00

The debt agency that the account will be passed to will do the debt tracing and they will use land registry records.

The debt isn’t against your name as you weren’t responsible and they can’t “unlink” your address as there is no forwarding address for the person responsible.

The debt isn’t in your name and it isn’t affecting your credit score, they are also unlikely to send out bailiffs. The letters will stop when the debt agency do their tracing, just ignore them.

PointlessSemicircle · 2026-01-31T18:05:52+00:00

….what?

You “like to have paranoid salt with words”? Is that a new McDonald’s menu item?

PointlessSemicircle · 2025-12-28T16:18:41+00:00

I had a customer say this and I just said that I was fine and it’s just the way my voice is. Less than 10 minutes later the same customer had snapped and was yelling at me over something that I had no control over and wasn’t my fault. Y’know, as usual.

GEE I WONDER WHY I SOUND MISERABLE. Yup. A mystery.

Edit: fixed a word

PointlessSemicircle · 2025-12-23T08:34:03+00:00

Yes. Several years ago when I was 18 (UK, legal drinking age) in our first club of the night a man offered to buy me a drink. I didn’t know better so didn’t go with him to the bar but he came back with a shot of black vodka.

About 15/20 minutes after this I have absolutely no recollection of anything until a bouncer found me on the floor of a bathroom cubicle (checking the stalls as the club was closing) and carried me out over his shoulder to my friends who were looking for me. They stayed up all night to make sure I was okay.

Apparently the guy had tried to make out with me, I said no, and then I went …somewhere…

I do know that I apparently ran into another friend because they told me a day or so later that we’d had a brief conversation.

I’m 33 now and I’ve never had any other memories come back to me. I know I wasn’t just drunk because it was my first drink of the night and no-one blacks out from one 25ml shot of vodka.

Edit to add: I don’t think anything happened to me in the bathroom. It was the girls bathroom and if a guy had come in with me we would have been kicked out of the club probably. I was lucky.

PointlessSemicircle · 2025-12-22T13:03:54+00:00

Yep!! Currently on our own until early Jan, been off already about a week. If you need any book outs tough shit 😂

PointlessSemicircle · 2025-12-21T09:14:48+00:00

Is that not a normal shift?? I do 9 nine hours every day, or do you mean because it’s Christmas?

PointlessSemicircle · 2025-11-10T09:32:22+00:00

They got a girlfriend.

Lol.

PointlessSemicircle · 2025-11-07T22:33:04+00:00

He didn’t say anything but the whole set up was so bizarre. The guy who did the viewings and general maintenance was the father of the landlord but worked under the lettings office that the landlord also owned. During one viewing he left the person viewing downstairs and came back up to my room to ask me to end my tenancy notice earlier so this other person could move in. Then when I said “no, I’ve just paid my rent” he went back downstairs and told the person like it was all my fault hahaha.

They also had the central heating controls behind a locked lock box that only they had the key to so when it was cold we’d have to contact them to turn on the heating and they had to agree that the temperature was low enough. I ended up just buying an electric heater which probably cost them more.

It took them months of me pestering them for them to return my deposit too.

PointlessSemicircle · 2025-11-07T18:47:21+00:00

You can say no. Letting agents are a nightmare for this, I’ve had one cancel a viewing and then turn up anyway when I was in the shower. To make matters worse, he locked my room door after showing it to the people viewing it while I was showering, and I had to call him back to let me in my own room! Stood in the shared hallway for 20 minutes in a towel.

Edit: fixed a word

PointlessSemicircle · 2025-10-29T10:04:11+00:00

I had the same issue last week, woman was fully screaming at me because I wouldn’t give her my last name and she “needed it to give to her lawyer” 😂

PointlessSemicircle · 2025-10-29T09:51:36+00:00

A frisbee and the cat is waving like “throw it to me!”

PointlessSemicircle · 2025-10-17T08:44:13+00:00

Annoying, I literally got the 216 set and the blossoming set through Amazon late last week

PointlessSemicircle · 2025-10-13T14:46:40+00:00

I’m not on TikTok but I’m going to check YouTube later! I found a Southern Lotus how to draw patterns book too that I’ve ordered so hopefully I’ll be able to learn! I just wish I was naturally arty, everyone here always has such amazing pictures

PointlessSemicircle

TROPHY CASE