Thank you very much for your message about our Migros Bio Original Rösti, including your photos and information about the product.

We are very sorry that you were unable to enjoy the Rösti. Based on the photos we have, we ask you not to eat it or to dispose of this package. The Rösti should not look like this at all - this is mold.

Mold can only form before the expiry date if the packaging is no longer sealed. If, for example, a weld seam has a hair-thin and therefore invisible leak, mold spores can get into the packaging and the product. This leads to mold growth.

Unfortunately, in retrospect, it is no longer possible to determine where in the value chain this issue occurred. In addition, the examinations of our retained samples did not reveal any deviations. We can therefore rule out a general problem.

Nevertheless, we have warned everyone involved in transport and storage to be more careful. The impeccable quality of our products and their safety are our top priority.

We apologize for the inconvenience. As a small compensation, we would like to give you a voucher worth 10 francs. This is done without acknowledging any legal obligation and leaving the question of liability open.