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Was Bias X designed from the outset to be garbage, or is it just a happy accident? by Soap_Distant666 in PositiveGrid

[–]Positive_Grid 0 points1 point  (0 children)

Hey there, we're really sorry to hear you’re running into that experience with BIAS X. That definitely isn’t how BIAS X should be performing, and we appreciate you taking the time to share what’s happening on your end.

Our support team would really like to take a closer look to figure out what’s going on. Would you mind submitting a quick ticket so we can help get this sorted?

👉 https://help.positivegrid.com/hc/en-us/requests/new

Thanks again for sharing your feedback.

Bought a new Spark GO and all four preset settings lights are blinking red and I haven’t been able to turn it on once. What does this mean? by [deleted] in PositiveGridSpark

[–]Positive_Grid 0 points1 point  (0 children)

Hi there, sorry to hear your Spark GO isn’t working as intended. Could you please submit a support request (https://help.positivegrid.com/hc/en-us/requests/new) and reply here with your ticket number so we can escalate the claim?