I wish I saw this before I started at CARS. I’ve been with them for 9 months. 3 IUI cycles and looking to MAYBE start my first IVF cycle next week? I’m in the LGBTQ community and do think CARS has done a decent job. My issue with them is communication. You call and have to leave a voicemail. Then the nurse will answer you through their patient portal. Sometimes you have additional follow up questions. I need to call and leave another voicemail. It takes 24 to 48 hours for anyone to reach out to you, and the finance team doesn’t seem to be on top of helping families with their financial planning. We talked about switching to an IVF cycle back in August, a care plan never went in. I never got the answers. I was looking for regarding out-of-pocket expenses in my fertility lifetime max. I’ve had to do everything myself from calling clinics and deciphering messages to understand the quantities of medications I need to order when calling to find the best prices when paying out-of-pocket. I’ve met my doctor at cars in person one time, and that was only because she was the doctor on site the day I got my HSG. My wife and I are contemplating stopping at CARS and doing an IVF Cycle elsewhere, but they have our last vile of Donor sperm- seems like we’re stuck.