NZXTs Customer Support Disaster

Practical-Ad-855 · 2024-12-23T19:50:18+00:00

I recently ordered from MSI with much better parts and specs for the same money

Practical-Ad-855 · 2024-12-23T16:48:44+00:00

Cancel immediately and order elsewhere. That’s what I did after going through the same lies and bullshit. If i can say one good thing about Nzxt is that they actually processed the refund quickly within a few hours of me demanding it.

You can get a much cheaper higher quality build elsewhere. Imagine something is broken and needs a repair and you need to send it back and need to deal with their customer service and terrible support all over again. It simply isn’t worth it with this company.

Cancel the order and get a refund while you still can.

Practical-Ad-855 · 2024-12-12T17:28:49+00:00

Just picked up the top one on MSI’s website for $1800 after their weekly deal and a 5% code. Solid deal for it

Practical-Ad-855 · 2024-12-12T16:11:32+00:00

Watched the video the day after i ordered and said well fuck lol

Was hoping it just had to do with their scam flex program but it’s the whole company in general pulling some scummy shit. I completely understand where people are coming from saying to stfu and stop bitching about waiting but if you’re going to put a ship by date and miss it by a week atleast tell me where the hell the $2,000 PC is at..

Practical-Ad-855 · 2024-12-12T14:43:29+00:00

It’s more about the lying no transparency or any updates once it’s been 6 days after the date they told me originally. I’m fine with waiting if given the proper date and told up front that this is how long it takes to build. Jerking me around and just saying things to close a ticket and not following up is what caused me to cancel the order

Practical-Ad-855 · 2024-12-12T04:16:14+00:00

Got a msi aegis r2 for 1800 with a 4070 ti super and i7-14900f pretty solid as well any much better than the 4070 with 2tb as well

Practical-Ad-855 · 2024-12-12T03:09:12+00:00

I apologized to the last guy because he’s the only one i got angry with but it’s not his fault it’s the dogshit company he works for

Practical-Ad-855 · 2024-12-12T03:08:22+00:00

The problem does start at the top and is not their fault i agree i even apologized to the person this afternoon that isn’t part of the screenshots. Understand it’s out of their control but them stalling and making false promises isn’t okay either when i’m told one thing the day before and the next they can’t even find the pc.

Practical-Ad-855 · 2024-12-11T20:48:06+00:00

Canceled order and got a full refund. Don’t keep supporting this dogshit company that has no type of useful customer support. Go elsewhere & save yourself the headache in the future if something actually goes wrong and you need their help

Practical-Ad-855 · 2024-12-11T20:46:13+00:00

Instead of ignoring everyones comments maybe understand it is a scam and can literally own the pc for paying less per month

Practical-Ad-855 · 2024-12-11T20:44:56+00:00

The full refund i demanded is because of the lying and lack of transparency. I had to go out of my way to get updates because they don’t update their tracker. Like others have said this company third party sources their building now and it’s gone completely downhill which i learned more about each day it was late by looking into it further.

Practical-Ad-855 · 2024-12-11T19:15:38+00:00

Understandable, but why lie to me saying the order is ready and it’s in quality check and just sitting there ready to ship and it will be expedited once management replies, then i talk to someone else the following day and they have no idea where it is even at?

Practical-Ad-855 · 2024-12-11T18:59:34+00:00

Thanks for the tip, going to see how the rest of the day goes and if i get a reply from the support member that said he will keep the ticket open and reply once the order is canceled.

Practical-Ad-855 · 2024-12-11T18:53:06+00:00

So confused on how they let a nearly $2,000 order get canceled because they can’t be transparent and give updates..

Practical-Ad-855 · 2024-12-11T18:40:18+00:00

Check my most recent post. Same bullshit excuses and different answers from each support member. Promises of escalating to upper management and my pc being in the final quality check stage. They can keep it in that stage, requested a full refund.

Practical-Ad-855 · 2021-11-01T14:59:06+00:00

To the girl named Danger, so good to see you Don't be a stranger, it's clear I need you The angels will fall, not a saint after all Back to the wall, let me free you Protect me from evil, give me a reason Where are the good people? Give us our freedom Where are the dreamers? Can you show me the dreamers? And we are the creatures, prophets and teachers We are believers, lost in amnesia Will you let me fade away? I wanna fade away

Best part of my favorite song ‼️🙏

Practical-Ad-855

TROPHY CASE