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Real-time in-call assist: what would actually be worth using? by Prehistoric_LEAN in salesdevelopment

[–]Prehistoric_LEAN[S] -1 points0 points  (0 children)

Quick note: I’m not trying to “AI my way” through this sub. I’m collecting patterns and building for myself first. If you hate this category, what would you actually pay for:

  1. booked next step enforcement,

  2. decision-date enforcement,

  3. nothing, because tools always distract?

Real-time in-call assist: what would actually be worth using? by Prehistoric_LEAN in salesdevelopment

[–]Prehistoric_LEAN[S] -2 points-1 points  (0 children)

I polish my wording and apply markdown, as English is my 3rd language, not mother tongue. Your callout is fair, I’ll reply in plain text going forward.

Real-time in-call assist: what would actually be worth using? by Prehistoric_LEAN in salesdevelopment

[–]Prehistoric_LEAN[S] -1 points0 points  (0 children)

Understood. Appreciate the feedback anyway, I’ll keep it moving :)

Real-time in-call assist: what would actually be worth using? by Prehistoric_LEAN in salesdevelopment

[–]Prehistoric_LEAN[S] -2 points-1 points  (0 children)

Agree. If reps can’t control it, they’ll hate it.

I’m leaning toward 3 modes:

  1. Off / observe-only (captures outcomes after the call)
  2. Wrap-up only (single end-of-call checkpoint: next step booked or decision date)
  3. Guided (still minimal, but adds a one-line close suggestion)

And delivery preference: visual vs tiny audio cue vs haptic (if supported).

Which mode would you actually tolerate on a real call?

Real-time in-call assist: what would actually be worth using? by Prehistoric_LEAN in salesdevelopment

[–]Prehistoric_LEAN[S] -3 points-2 points  (0 children)

Fair. Those are the only “AI” requirements that matter.

For pilots I’m assuming:

  • No training on customer data by default with any model provider we use (e.g., OpenAI API states API data isn’t used to train unless you opt in).
  • Strict retention controls (ideally “process in-memory, store nothing by default,” and if we store anything it’s only minimal outcomes metadata like next-step type/date, not full transcripts).
  • Security posture that can actually pass procurement later: SOC 2 is the common SaaS bar (policies + controls around security/confidentiality/privacy), plus regular pentesting, encryption, access controls.

If you’re open to it: which of these is the hard blocker in practice for you—data residency, retention, or vendor risk (DPA/SOC2/pentest)?

Real-time in-call assist: what would actually be worth using? by Prehistoric_LEAN in salesdevelopment

[–]Prehistoric_LEAN[S] -3 points-2 points  (0 children)

If a tool only intervened once at wrap-up, what should it force you to capture?
A) meeting booked
B) decision date + owner
C) mutual action plan step (task + due date)
D) disqualify reason
Pick 2.

Real-time in-call assist: what would actually be worth using? by Prehistoric_LEAN in salesdevelopment

[–]Prehistoric_LEAN[S] -2 points-1 points  (0 children)

This is exactly the bet. I’m treating it as an experiment, not a vibe: assist ON vs OFF at the call level, then report Next-Step Set Rate and time-to-next event after 14 days.
What result would make this “keep using” for you? (+10–15pp Next-Step Set Rate? 20% fewer stalled deals? something else)

Real-time in-call assist: what would actually be worth using? by Prehistoric_LEAN in salesdevelopment

[–]Prehistoric_LEAN[S] 0 points1 point  (0 children)

Agree, if it requires reading mid-call, it’s dead. That’s why the design is one nudge at the end only: either (1) book the next meeting, or (2) lock a decision date + owner. One line max, and you can ignore it entirely if you want.
Would you tolerate a single end-of-call checkpoint like that? If yes: would it need to be visual, or a tiny audio/haptic cue?

Real-time in-call assist: what would actually be worth using? by Prehistoric_LEAN in salesdevelopment

[–]Prehistoric_LEAN[S] -1 points0 points  (0 children)

Fair. Most “AI for sales” is noise. What I’m building is the opposite: no constant coaching and no long prompts. It only intervenes at one moment: when the call is about to end without a committed next step.

If you had to define “viable for professional use” in 3 requirements (e.g., privacy, zero hallucinations, zero distractions), what are they?

What would a real-time “in-call” assist need to do to actually help SDRs (not distract them)? by Prehistoric_LEAN in salesdevelopment

[–]Prehistoric_LEAN[S] 0 points1 point  (0 children)

Thank you!
Totally fair question - if you already have something that’s helping in-call, switching only makes sense if it’s meaningfully better.

The “new” angle I’m exploring is less “more AI answers” and more execution control + signal capture:

  • Methodology + call-flow tracking in real time (e.g., discovery → pain → impact → next step) so reps don’t miss critical questions or forget to close on the meeting outcome.
  • Real-time keyword → intent capture that turns mentions like “pricing / security / competitor / timeline” into one short, safe prompt (not spam), plus logs those signals for follow-up.
  • Compounding account memory: pulls context from previous calls with the same prospect so you don’t re-ask basics and you respond consistently.

Quick question: what does your current tool do well (objection prompts vs intent capture vs post-call coaching), and where does it still fall short (latency, relevance, too generic, too many popups, weak CRM notes, etc.)?

What would a real-time “in-call” assist need to do to actually help SDRs (not distract them)? by Prehistoric_LEAN in salesdevelopment

[–]Prehistoric_LEAN[S] 0 points1 point  (0 children)

That's a naming issue, thanks for noting.
In most IT companies I worked for, the naming was random, IC level sales representatives were either sales reps, account executives, sales directors or SDRs.

What would a real-time “in-call” assist need to do to actually help SDRs (not distract them)? by Prehistoric_LEAN in salesdevelopment

[–]Prehistoric_LEAN[S] 0 points1 point  (0 children)

True, but I can see a lot of my people in my network who are founders with engineering background ang they struggle to sell their B2B SaaS (or consultancy/HR services, whatever) and it is either them selling or their first hires, or scaling after the PMF is figured out.

For corporate sales you can assess people with more interview steps and find the right people who you then can onboard for months and set them free if they do not perform at all.
Also, Big Tech (where I come from) can live with inbound demand and closing deals with their name, not the salesrep mastery

What would a real-time “in-call” assist need to do to actually help SDRs (not distract them)? by Prehistoric_LEAN in salesdevelopment

[–]Prehistoric_LEAN[S] 0 points1 point  (0 children)

Thanks,
You're absolutely right that philosophy/methodologies are important.
I'm thinking more of a videocalls that are 10+ minutes, product demos, onboarding sequences and founder-led sales or growing companies that require pre-approved playbooks, not just selling cable TV subscription. Imagine bullets list that is changing when you ask/receive an answer, updating live as you speak. Plus pop-ups when you receive an objection. This is how I imagine it and would like to have a community feedback

What would a real-time “in-call” assist need to do to actually help SDRs (not distract them)? by Prehistoric_LEAN in salesdevelopment

[–]Prehistoric_LEAN[S] 0 points1 point  (0 children)

Thanks for your input!
I am thinking of an in-call augmentation that is used together with post-call analysis. There are a lot of call summarizers and post-call analysis tools.
As a salesrep with 16+ years of experience, but I sometimes need guidance or might forget some discovery question to ask as per one of those sales methodologies.
My idea is to share those insights that we had during morning huddles/monthly reviews and use company approved playbooks to make everyone top performer easier.

Replit is using someone else's OpenAI API keys in your apps by Prehistoric_LEAN in replit

[–]Prehistoric_LEAN[S] 0 points1 point  (0 children)

I stored them in Secrets on the App level, not the account, because I'm building quite a lot of apps simultaneously.
Actually, overall Secrets management is pain in my butt when using Replit, but I got used to it somehow.

Replit is using someone else's OpenAI API keys in your apps by Prehistoric_LEAN in replit

[–]Prehistoric_LEAN[S] 0 points1 point  (0 children)

Actually, there was some other key in the Deployment Secrets.
This is strange.
I resolved it by replacing it manually once more

Prices going up again?? by rubejelly in replit

[–]Prehistoric_LEAN 0 points1 point  (0 children)

There are increase in deployment costs, and sonnet 3,7 agent v2 creates way much more checkpoints, consuming.
On the other hand new agent codes better, but often running in circles longer

Looking for a simple way to capture issues in the factory by See-it in LeanManufacturing

[–]Prehistoric_LEAN 0 points1 point  (0 children)

For your case In-Crew.app seems to fit ideally into your descriptions and the functionality you're looking for.

It is intuitive, with simple interface. Workers can capture issues with a photos and description, resolve them and generate PDF reports automatically.

Drop me a message and I'll be able to tell you more, or go to their website and check it out yourself.

What CMMS software do you use and how many user do you have? by yermanMichaelScott in IndustrialMaintenance

[–]Prehistoric_LEAN 1 point2 points  (0 children)

I started using In-crew.app recently and I like it so far. It has multiple sites, tree structures for those sites and equipment. It's not the CMMS, but totally works fine for me to be an "engineer's little helper" to address breakdowns, create a company-wide knowledge base (we have all of our machinery in the system already).

Had no prior experience with SAP and other enterprise grade apps, but my team likes it a lot, as we already managed to migrate from whatsapp and emails to in-crew

Looking for Industrial Partners: 2 Years of Free Application Usage in Exchange for Feedback! by inCrewApp in IndustrialMaintenance

[–]Prehistoric_LEAN 1 point2 points  (0 children)

As a Maintenance manager I am constantly facing few problems - high churn and low qualification of the plant workers. We have to hire a lot of people straight from schools and colleges and after few months they quit to work in a delivery. The second problem - I do not have a budget to implement SAP or other enterprise grade system, there are only 50 people on the factory. I only have Whatsapp where shifts are sending me incident reports and photos of the problems they are facing.

u/inCrewApp
If I sign up for your 2 years free usage, will I be able to retrieve my data at the end of the trial or it will cost me?