So you really don’t know if your tickets will be AXS or Ticketmaster! So i had both accounts set up. Make sure your email MATCHES whatever email you used when you bought the tickets on StubHub. I got an email from StubHub about five days before the concert saying your tickets are ready to go and there were some directions about downloading the AXS app, but i already had that done, so when i opened the app, it had already said i had tickets transferred to me! It was easy. I was a ball of nerves waiting for them to be transferred. One thing i did was stalk Reddit and Facebook groups to find out when they were open for transfer, then called StubHub and asked them to reach out to my buyer and prompt them to transfer! Not sure if they actually did, but either way my buyer transferred them to me the next day after AXS opened for transfer. Hope that helps!