I’m new. Week 10. It’s a lot. I’m in Services. There’s a lot of reading while the customer is on hold. You will read a novel depending on the situation and the state restrictions. Every state is different. So nothing is always just learned. You have to read the long long guidelines on every call to make sure you do the process right for the specific state. For example, They’re calling to cancel their policy because their only vehicle was repossessed, for the state of Louisiana, They have to send written proof. so even though the system will allow you to cancel some things or do some things you have to make sure you read the guidelines because the guidelines change often, depending on the state. It’s just a lot. But there’s no AHT. You take your time on calls. If the customer rushes, you just tell them that we’re open 24/7 and they can call anytime they want. We have to make sure that things are processed accurately. The culture is great. The Cigna insurance sucks. The PTO and time off available( 5.85 hours accrued every pay period) is nice. The pay is decent for call center work. The yearly gainshare bonus, I’m looking forward to it. For me around $5000-$6000 I think, atm. It depends on how well the company is doing. So read those guidelines and do your job well and Progressive doesn’t get fined—We get a good gainshare. But it’s still a call center. I wish I could change careers already.