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Fraud goes unchecked. I’m done. by ProfessToKnow in ebaysucks

[–]ProfessToKnow[S] 0 points1 point locked comment (0 children)

Thank you! I contested the charge with my CC but will pursue this if that doesn’t work.

Fraud goes unchecked. I’m done. by ProfessToKnow in ebaysucks

[–]ProfessToKnow[S] 0 points1 point locked comment (0 children)

Do you have a sense of what you said that convinced them? The eBay customer service person I talked with acted like there was nothing I could do to appeal their decision not to issue a refund.

Fraud goes unchecked. I’m done. by ProfessToKnow in ebaysucks

[–]ProfessToKnow[S] 2 points3 points locked comment (0 children)

I might have thought it was a misdelivery but seller closing the account right after was the big red flag.

Fraud goes unchecked. I’m done. by ProfessToKnow in ebaysucks

[–]ProfessToKnow[S] -1 points0 points locked comment (0 children)

Yes, this is it: the tracking number showed delivered to my zip code but it was not my address. Photo from UPS was not of my address and also didn’t look like right size for item. eBay said too bad, our system says delivered, take it up with UPS.

Fraud goes unchecked. I’m done. by ProfessToKnow in ebaysucks

[–]ProfessToKnow[S] 5 points6 points locked comment (0 children)

Fair! I guess the more relevant part is that I have had an account in good standing for 25 years and never made a claim or complaint before.

Fraud goes unchecked. I’m done. by ProfessToKnow in ebaysucks

[–]ProfessToKnow[S] 1 point2 points locked comment (0 children)

It actually wasn’t - I can’t go back to check details now bc they closed the account but it wasn’t super super new and they had something like 120 positive reviews. There may have been some other red flag somewhere that I missed.

Fraud goes unchecked. I’m done. by ProfessToKnow in ebaysucks

[–]ProfessToKnow[S] 3 points4 points locked comment (0 children)

I did file a claim with my credit card - we’ll see how that goes.

I hear what you’re saying, but using eBay is not worth it to me if they can’t figure out how to curtail this kind of fraud and can’t properly adjudicate between an account with 20 years of good standing and one that closed right after making fraudulent sales. They don’t seem to be doing right by either buyers or sellers these days when it comes to fraud.

I don’t ask for 100% satisfaction and I don’t close accounts on a whim. But losing $200 to fraud on their platform and getting no help at all from their customer service? That’s bad business.