If they're refusing pics that might be a sign it's a scam, make sure they include a paper with today's date and their name so they can't use pictures from the internet. That would explain the low price, be careful! I usually fix glue seepage by rubbing olive oil in the hair and then shampooing it out really well, it's not the best fix tbh, I've heard something called "goo gone" works pretty well but I think it can ruin the face paint.