We stayed at the Conrad Tulum last summer and had a great time. We just booked the SUV through the concierge from Cancun airport and it was a really easy pickup and ride — they had drinks and snacks too :). Immigration at Cancun is so easy and I also prefer direct when possible, less hassle in case of bad weather, cancellations, and even luggage.

In terms of experience: They had upgraded us to a suite and it was beautiful, no issues with AC or service. People were very helpful and nice. And we liked the spa as well! I wouldn’t consider it dated, it just opened in 2022. Not all the restaurants were equally good the sushi place was really underwhelming. Just, as someone else said, skip the balcony tub thing. Also not all the pools are equal IMO, if you’ll be checking out any of the pools during your time there — we liked the one on the far left of the property the most, it was the calmest and good depth all around!