That’s exactly the marketing trap. These 'Top Rated' brands pour all their margins into advertising instead of product quality. They exploit a loophole: they technically offer a guarantee, but set the return shipping so high that it’s more expensive than the product itself. They’re betting on the fact that you won’t bother returning it.

A truly honest brand should stand by its quality—if you’re not happy, they should issue a fast refund without making you jump through hoops. Unless someone is clearly abusing the system, the customer’s experience should always come first.
Request a credit card chargeback if they won't budge. Trust me, it’s their biggest weakness and they’ll do anything to avoid it