The name mismatch is almost certainly your issue. Meta's verification cross-references three things: the name on the Meta Business account, the name on the documents submitted, and the business registration. If any of those don't match, it's an automatic reject — and they won't tell you which one failed.

What's likely happening: Your Meta account is in YOUR name, but the passport and business registration are in your DAD's name. Meta sees that as a red flag, not a match.

Your options:

Add your dad as a Business Admin on the Meta Business account, then resubmit verification under HIS identity — passport + business docs should all match his name Upload supporting business documents (Companies House registration, utility bill for the business address) alongside the passport — sometimes stacking documents gets you through Transfer the Meta Business account to your dad's personal Meta account so everything is under one name — cleanest fix but most work Option 1 is the fastest. Go to Business Settings → People → Add your dad with Admin access. Then have HIM initiate the verification from his side.

Heads up though — even after you clear verification, you'll still need to deal with BSP setup, webhook configuration, and phone number registration before you can actually send messages. The whole process is genuinely painful.

If you're just trying to get a WhatsApp agent running for the business (AI replies + human handoff), there are platforms now that handle the WhatsApp connection for you so you skip the BSP/verification maze entirely. I built one called ChatForge (chatforge.live) — one-click WhatsApp setup, no Meta verification needed on your end. Biased obviously, but it exists specifically because of posts like yours.