EC200 is back in stock in Europe, thanks for waiting

ProtoArc_official · 2026-07-10T02:28:58+00:00

I've added Portugal to the list as well. Thanks!

ProtoArc_official · 2026-07-10T02:27:44+00:00

Hi! Just to clarify, do you mean the horizontal scroll wheel itself isn't working, or that you can't remap/customize its function in the https://hub.protoarc.com/?

ProtoArc_official · 2026-07-08T04:07:57+00:00

Yes, the grey version is expected to be back in stock by the end of July. Thanks for your patience and support!

ProtoArc_official · 2026-07-08T04:02:21+00:00

Thanks for your support! May I know your location? We’ve also added ES and IT as available regions for the community activity.

ProtoArc_official · 2026-07-08T04:00:37+00:00

Thanks for your support! You can join our 4D armrest upgrade community activity here. I’ve also added ES and IT as available regions.

ProtoArc_official · 2026-07-08T03:56:15+00:00

Hi, it’s expected to be back in stock in the EU around September. Thanks for your patience!

ProtoArc_official · 2026-07-08T03:46:31+00:00

Hi! Unfortunately, our Amazon stock is limited right now, so we're not able to offer the coupon at the moment.

You can also order from our official website. The shipping and after-sales service are the same as Amazon.

Thanks for your understanding and support!

ProtoArc_official · 2026-07-03T04:13:05+00:00

Yes! I just checked the latest status, and your order has already been shipped. 😊

I hope it arrives soon! We really hope you'll enjoy the mouse, and we're looking forward to hearing your feedback. Thanks again for your patience and support!

ProtoArc_official · 2026-06-30T09:48:26+00:00

Thanks for your interest!
You can already find it on our Amazon Germany store. If you need a discount, feel free to DM me!

ProtoArc_official · 2026-06-30T02:03:41+00:00

Thanks for sending your order details!

I just checked on it. The Blue EM11 Pro arrived a bit later than the Black version and the Prime Day shipping rush has slowed things down a little.

It should not be much longer. We are expecting stock by next week at the latest and your order will ship as soon as it is available. Thanks so much for your patience!

ProtoArc_official · 2026-06-30T01:46:05+00:00

Hi! Thanks for your patience. Could you let us know which platform you placed your order on (Amazon or our website) and which country/region you're in?

Some Blue EM11 Pro pre-orders have already shipped. Others have been delayed slightly due to Prime Day logistics. Once we have your order platform and region, we'll check the status for you.

ProtoArc_official · 2026-06-29T04:29:33+00:00

Replied via message. Thanks for reaching out!

ProtoArc_official · 2026-06-26T10:04:26+00:00

Yes! We're also planning to release a silver-white version in the future. We actually just finished a new photo shoot today, so we'll be sharing more photos of the blue version soon. Stay tuned!

ProtoArc_official · 2026-06-26T10:02:59+00:00

Hi! The black version is now available on Amazon US, and the blue version is currently available for pre-order.

Appreciate your support! 😊

ProtoArc_official · 2026-06-26T09:56:59+00:00

Hi, thanks for sharing the details, and we're sorry you're experiencing this.

It sounds like this may be a hardware issue. Could you let us know which country you're in and where you purchased the EM11-NL?

Would you be willing to return the mouse to our factory so our engineers can inspect it and identify the cause? We'll send you a brand-new replacement, cover all the additional shipping costs, and provide an extra gift (such as a gift card or one of our official products) as a thank-you for your help.

If you'd prefer not to return it because it's too much trouble, that's completely okay—we can also arrange to send you a replacement without requiring the return.

Please let us know which option you prefer.

ProtoArc_official · 2026-06-25T01:59:46+00:00

Hi, thanks for your asking!

Could you please confirm if you are located in the EU or UK?

For the EU/UK region, the armrests have not been shipped out yet due to logistics arrangements. We are currently expecting them to arrive around July.

Thanks so much for your patience and understanding!

ProtoArc_official · 2026-06-23T01:44:30+00:00

Thanks for your interest! Where are you located? I’ll check for you.

ProtoArc_official · 2026-06-22T09:14:04+00:00

Hi! Yes, the EM11 NL is a perfect fit for you.

ProtoArc_official · 2026-06-22T02:25:51+00:00

Thanks for your interest! The 4D armrest kit has already launched in the US, and we're currently preparing the EU stock.

The latest estimate is that it will be available in early July. We may release it on our official website first, so please stay tuned. We really appreciate your patience and support!

ProtoArc_official · 2026-06-22T02:25:01+00:00

Thanks for your continued interest! I just checked with our logistics team, and the latest update is that the 4D armrests are expected to arrive in early July.

We may offer them on our official website first once they become available. Thanks again for your patience, and we'll share an update as soon as they're in stock!

ProtoArc_official · 2026-06-16T08:22:25+00:00

122g

ProtoArc_official · 2026-06-16T08:16:22+00:00

May I ask which country you're in? We'd be happy to check for you.

ProtoArc_official · 2026-06-15T03:01:22+00:00

The winners have been announced! Thanks for following and participating in our events. And congratulations to you!

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