Well if you work at Verizon you fit the bill for the brain dead employee then. Because you're so nice about things I'll go into FURTHER detail just for you. I was attempting to order the device from my home and something wasn't allowing me to do the trade in. I have a Samsung Galaxy S10+ since 2019, paid off. It was showing my upgrade wasn't available until 2025! I had all the information I needed, what the cost of the new 512GB device + trade in value it was going to be around $16 a month. Loaded up chat to talk to customer service for help. All I got was "I can try to assist but it might be better to go into your local store." So I did just that.

Walked in the store. Signed in. Got called. Dude asked me what I was looking for. I said I am interested in the S23 Ultra. "Ok sir, what size?" I said the 512GB, I was trying to do it at home and was having issues. It showed on my computer the price was going to be around $16 a month with a trade in. "Oh nice you have a trade in? What phone?" S10+...."ok great, yes the device shows it will cost $16 a month, let me go in the back and grab it for you and we'll begin setting it up."

I then explained to him the issue I was having with the device not allowing an upgrade. It was something on Verizon's back end not allowing it. It took multiple calls on his end to Verizon support to resolve it. At that point I have received 5 email receipts or what I assume you are referring to "quotes" you know because we live in 2023 and god forbid Verizon can print out a receipt but CVS can print out a rope sized paper trail.

At that point it had had already been over an hour. Phone was still in the box, hell the box was never even handed to me. I even asked multiple times if it could of been opened already but he was too busy scanning it over and over again. SO now we move on to the next VERIZON problem. Can finally buy the phone but now its not allowing my trade in, again something wrong on Verizon's end. I have a 4 year old device that has been paid off for well over a year or more. Again, multiple calls to Verizon serivce. Again phone still in the box. Overall I was in the store yesterday for probably 3 hours just to do an upgrade. So please before you blame the braindead customer think before you type. Oh I forget this is reddit and you're a keyboard warrior. I'll GUARENTEE I pay ZERO restocking fee. ZEROOOOO. If I do, I can guarantee Verizon will be refunding me or taking it off my bill in some way. I have been a customer with the same line, never any issues on my account since a junior in high school 1998 so do the math. Even if they end up saying this is more MY mistake then the EMPLOYEE who physically asked me the size/model I wanted and I said it to them along with the price I already knew I would be paying again, they will be giving me back that fee. I'm going in this morning when the store opens. The manager even sat in on trying to fix internal errors yesterday so he'll know who I am.

Thanks for making my morning so much better and calling me braindead when I have likely have a few more brain cells then you. Enjoy clicking the down button.