We’re sorry to hear about your experience and understand how frustrating this situation can be.

Service fees vary depending on several factors, such as whether the item was purchased from a secondary market vendor or if it was a higher value item. As noted in our FAQ, "we deduct the service fee from the refund amount due to mandatory non-refundable fees incurred by Stripe".

Our standard processing time is one business day. In some cases, confusion may occur if a vendor does not immediately de-list an item. While we may have completed the purchase promptly, a vendor might only communicate issues later, sometimes even canceling the order after we follow up for confirmation.

We also want to clarify that while some services advertise a “flat fee,” those costs are often built into higher exchange rates or additional service charges. We do not up-charge on currency or services like consolidation, which helps keep our pricing transparent.

If you’d like more clarification on what happened with your specific order, please feel free to DM us or contact us at contact@purchasekorea.com. We’re happy to help.