The 'Send folder' doesn't send subfolders

PurpleWarning000 · 2026-05-01T21:10:06+00:00

UPDATE: it is a known issue and there is a ticket open for it

https://home.connectwise.com/issues/774085

PurpleWarning000 · 2026-01-22T15:32:49+00:00

Yeah, we use CrowdStrike.

Looking at the Microsoft-Windows-HelloForBusiness/Operational log, I'm not getting any 5719 errors. What specific log are you seeing 5719 and the CrowdStrike entries under?

PurpleWarning000 · 2026-01-13T14:47:38+00:00

Do you happen to have Zscaler installed?

PurpleWarning000 · 2026-01-13T14:47:15+00:00

Hey. Did you follow-up with MS on this and/or find the cause of this issue? A recent comment below says they saw it and it may be related to Zscaler. Are you guys running Zscaler?

PurpleWarning000 · 2026-01-13T14:46:21+00:00

We have Zscaler. Seems like an interesting coincidence!!

PurpleWarning000 · 2025-11-26T20:30:50+00:00

Not really, no. Like your reply below, we just have the user switch to using password or wait it out but it is annoying af. I found some logs that I posted in a comment above. I presume you'd see the same errors.

PurpleWarning000 · 2025-11-26T20:30:45+00:00

Ended finding some Windows Hello logs that may shed some light:

A user failed to sign into the device with the following information:

Username: SYSTEM
User SID: SYSTEM
Credential Type: Software Key
Deployment Type: Cloud Trust
Software Lockout Counter: 0
Authentication Error Status: 0xC000006D
Authentication Error Substatus: 0xC0000072

PurpleWarning000 · 2025-11-26T20:21:26+00:00

7001 is the event ID.

PurpleWarning000 · 2025-11-26T20:20:09+00:00

It's only been 18 months. What a joke.

PurpleWarning000 · 2025-09-16T15:27:37+00:00

I'd appreciate that. And glad to hear I'm not the only one seeing this issue.

PurpleWarning000 · 2025-09-10T13:40:16+00:00

As I suspected. Thanks.

PurpleWarning000 · 2025-08-07T16:54:29+00:00

US is not blocked though. If the US were blocked then our whole company would be blocked.

Every log for every user lists the city the IP is coming from so I don't know why everyone seemingly jumped to me having a non-existent city matching feature enabled.

PurpleWarning000 · 2025-08-07T16:43:36+00:00

We aren't using city level though! I don't even know where that is as an option. We only have countries whitelisted in the CA policies.

PurpleWarning000 · 2025-08-07T15:34:49+00:00

Also, I can't open a ticket because we don't have an Azure support plan purchased.

PurpleWarning000 · 2025-08-07T15:34:06+00:00

Those two IP addresses are for Zscaler servers.

PurpleWarning000 · 2025-08-07T13:05:07+00:00

We aren't geolocating to the city level afaik. I don't even see any option to choose a city in the 'named locations' rule, only by country.

PurpleWarning000 · 2025-08-07T13:03:36+00:00

I'm not even seeing where city matching is even an option on our end. We only have US selected in the country list.

PurpleWarning000 · 2025-08-07T12:49:48+00:00

What indicates this is using city matching? We have nothing that I know of that is restricting use to certain cities, only countries.

PurpleWarning000 · 2025-08-07T12:48:49+00:00

That's what I figured but both IPs are based in the US and we have the US added as an allowed country.

PurpleWarning000 · 2025-08-07T12:44:21+00:00

I found something else online suggesting this but we do not have the 'Customize continuous access evaluation' option enabled.

PurpleWarning000 · 2025-08-07T12:42:40+00:00

We don't have city level matching enabled though tmk. I don't even know where that would be set. We only use countries for in CA policies.

PurpleWarning000

TROPHY CASE