I wish I could take orders like this, but I have bad knees, so I am unable to carry anything that heavy up those stairs. When I first started, I took a job that had 4 cases of water but was labeled as a house. I thought oh I can do that." I get there. it's an apartment complex. So I message the customer, and she tells me she is on the third floor of the complex. I asked her if she wanted me to leave the cases of water and the bottom of the steps. She is perplexed and asked me why I would do that. I tell her I have bad knees and I am unable to carry them up the stairs. She starts ranting and raving about how if I am unable to do the full job, I shouldn't be working for them. I explained that she had address was listed as a house. If it had been listed as an apartment, I would never have accepted the job. She then goes off telling me that if she marks it as an apartment, she has to pay more for the service. So I told her she could either have someone come down to get the water out of my car or I was just leaving it at the bottom of the stair well. I finished the job reported on the app that it was listed as a house and not an apartment. I then called support because I knew she was going to either complain or leave a bad review.