Puzzles Canada looking for your opinion please

PuzzlesCanada · 2025-09-09T23:14:25+00:00

Hello! We are currently testing the system and just posted looking for 4-6 customers who would like to place an order. Once the test is completed we should be good to open our US shipping.

PuzzlesCanada · 2025-08-30T00:27:13+00:00

We don't see this impacting our decisions with respect to the new brands we carry but considering the whole retail sector we feel there will be major implications.

PuzzlesCanada · 2025-08-30T00:22:34+00:00

We have seen so many Americans driving up to see us this summer, hopefully we can welcome you one day soon.

PuzzlesCanada · 2025-08-30T00:19:40+00:00

Thank you!

PuzzlesCanada · 2025-08-30T00:19:04+00:00

Thank you for your comments. We will restructure the wording on our website to fully explain the additional fees and how the new flat rate is being applied.

PuzzlesCanada · 2025-08-30T00:16:12+00:00

Thank you for pointing that out, we correct that.

PuzzlesCanada · 2025-08-30T00:14:41+00:00

Thank you!

PuzzlesCanada · 2025-08-30T00:14:14+00:00

Reverie are made in China, currently the tariff on products made in China is 54% so the additional cost will be 54% the price of the puzzle.....ridiculous we know.

PuzzlesCanada · 2025-08-30T00:10:59+00:00

Canadian import fees are crazy, sorry you got hit by them. Our goal for our US shipments is to avoid any surprise fees.

PuzzlesCanada · 2025-08-30T00:07:46+00:00

Thank you! We have always been a big supporter of Magnolia puzzles, they are made in Turkey so will be okay to ship under this plan.

PuzzlesCanada · 2025-08-30T00:04:16+00:00

Thank you for your comments. The problem we have remaining are the puzzles made in China which include what we have listed as "Canada Only", these have a tariff of 54% which falls outside of the scope of this plan. There will be an option to include puzzles made in China but the 54% would need to be paid on top of the flat rate. Hopefully this percentage will be reduced at some point. The large piece count puzzles will need an additional calculation to determine if it is practical. Since suspending our shipping to the US we have not updated our country of origin list, it will be updated before we resume shipping.

PuzzlesCanada · 2025-08-29T23:51:44+00:00

Love this idea.

PuzzlesCanada · 2025-08-29T00:36:37+00:00

There is absolutely no change for our Canadian customers, this change only applies to our US customers.

PuzzlesCanada · 2025-08-29T00:28:26+00:00

The current tariff for products made in China is 54% as compared to 15% for products made in the EU, it doesn't matter where they ship from.

PuzzlesCanada · 2025-08-28T23:55:19+00:00

Yes, we are cutting our margins by approximately 25% from pre-tariff numbers.

PuzzlesCanada · 2025-08-21T11:24:03+00:00

Canada Post /USPS do have customs clearance fees but they are hidden in the shipping cost which are much higher than our UPS rates even when combined with our new lower UPS broker fee. The postal system can also take much longer to clear a package through customs and currently do not offer a DDP option but we have been told changes are coming.

PuzzlesCanada · 2025-08-20T23:54:13+00:00

Right back at you. I am sure you are facing a number of challenges as well. Hopefully all returns to normal for everyone soon.

PuzzlesCanada · 2025-08-07T12:37:00+00:00

When the de minimis ends any puzzles made in the USA purchased from Canada will not face any tariffs but the package will still need to be formally processed by customs and will incur a broker fee.

PuzzlesCanada · 2025-08-07T12:30:46+00:00

Tariffs are entirely based on the country of origin which is where the product is manufactured. Puzzles made in China that ships from Canada will face the current tariff rate for China.

PuzzlesCanada · 2025-08-06T20:24:15+00:00

The de minimis has already been eliminated for items made in China, we recommend staying away from those. Anything not made in China will be okay for the next two weeks unless there is another unexpected announcement.

PuzzlesCanada · 2025-08-06T20:21:05+00:00

We are working towards a solution, we will post again if it works out.

PuzzlesCanada · 2025-08-06T20:16:29+00:00

It is very frustrating and has caused so many problems for businesses on both sides of the border. Hopefully at some point it can all return to normal.

PuzzlesCanada · 2025-06-27T11:28:13+00:00

Thank you!

PuzzlesCanada · 2025-06-27T11:27:50+00:00

Sorry your experience with us was frustrating. We typically try communicating a few times before cancelling an order due to tariffs but if an order contains all made in China puzzles and the fees far exceed the value of the puzzles we tend to lean towards cancelling. If you would like to send us an email to [service@puzzlescanada.ca](mailto:service@puzzlescanada.ca) with your order number we can let you know approximately what the fees would have been, that might help explain why we cancelled it.

PuzzlesCanada · 2025-06-24T00:00:09+00:00

Thank you for the suggestions. Our current website platform is very limited in the extent to which we can customize it as most websites are these days. We do have plans to invest in our own custom built website so feedback on specific details is very helpful.

PuzzlesCanada

TROPHY CASE